iPadOS my Game is Stack at loading - updating last update -

[kbedoui]

Good morning
since last Saturday, after the new update received from apple store - new mission- , i launched the game and it start downloading then it stopped. every time i open the game it just stack at the beginning trying to download but nothing happen
i was going to delete the game and download it again but i was afraid to loss my 3 years progress.


See attached ... photo shows the status of the game, no download .. it just stays like this..
Advise please what to do

thank you

 

[Morris]

Do you have enough GB?
Clear history and website data.
Close all apps running in the background.

Reboot your device.

 

[flyhores]

Maybe you can change your Android phone, it's not expensive, Snapdragon 888

 

[Husam]

Good morning
since last Saturday, after the new update received from apple store - new mission- , i launched the game and it start downloading then it stopped. every time i open the game it just stack at the beginning trying to download but nothing happen
i was going to delete the game and download it again but i was afraid to loss my 3 years progress.


See attached ... photo shows the status of the game, no download .. it just stays like this..
Advise please what to do

thank you

Hi guys,
To wiki team and my friends i remember this happen with some of the forum members and i try to find the thread talk about it, can someone find the thread about this problem.
So please help this member for a good solution.
@Chloe11111 @Barkmi4 (Mike) or anyone

 

[Chloe11111]

Sorry @Husam I don't recall a solution or a thread. Clearing some space may be the answer. The game is getting bigger and bigger.

I will also ask in the discord chat

 

[Husam]

Sorry @Husam I don't recall a solution or a thread. Clearing some space may be the answer. The game is getting bigger and bigger.

I will also ask in the discord chat

Thanks for reply
So @kbedoui make a space is good for now also maybe if you delete and restore the game it will help too but wait for more answers and reply then decide which solution best for you

 

[kbedoui]

i have ALOT OF SPACE IN MY IPAD , ITS 128G, there is more than 50g free space.
i reboot it and its still the same ..
the only thing left is when i go to the app airport city, it shows app soze 427 MB ,
Documents and data 2.7 GB.. i have option Offload app ... ? do you think if I delete the app then install it again, will i be able to have all my stuff in the game, how do I restore my old account in case I lost everything,

 

[Husam]

i have ALOT OF SPACE IN MY IPAD , ITS 128G, there is more than 50g free space.
i reboot it and its still the same ..
the only thing left is when i go to the app airport city, it shows app soze 427 MB ,
Documents and data 2.7 GB.. i have option Offload app ... ? do you think if I delete the app then install it again, will i be able to have all my stuff in the game, how do I restore my old account in case I lost everything,

I know for android and windows if you uninstall the game and install it from library it will work.
IOS i have the game in my daughter phone and its just support account so i did not do this step before but i am sure here some members can reply soon to you

 

[Jon Allen]

I have the same problem on my old Ipad. Just cannot run the latest version anymore.

 

[Chloe11111]

Good morning
since last Saturday, after the new update received from apple store - new mission- , i launched the game and it start downloading then it stopped. every time i open the game it just stack at the beginning trying to download but nothing happen
i was going to delete the game and download it again but i was afraid to loss my 3 years progress.


See attached ... photo shows the status of the game, no download .. it just stays like this..
Advise please what to do

thank you

I was asked to give you this message

"Ask the user to place contact technical support. (https://rb.gy/zrujwg) They can push the update for them. I have an old Andriod (Galaxy) pre-paid phone. And it takes forever to load any updates. Just get stuck. So, it could be the device he/she is using.. CS should be able to assist."