Sometimes, mostly since ivan left, any complaints about events, updates, or anything gets swept under, as if GI doesnt care. That update where they combined reserve hangars...... My hangar vanished completely, I tried to complain only to be razzed on ACGame forums, GI support never helped, I had to start from lvl 1 again lost 12 slots, the condors I had 12 and 12 jumbos but condors went in warehouse. I could not use them/move or exchange with jumbos, and was forced to drop all 12 at a cost of 1.5 million per. And I still dont have all 12 slots yet!!