Just to add my experience.I contacted Game Insight Support again regarding the freezing and crashing issues. To rule out my hardware, I upgraded to a brand-new iPad Air M4 last week. Unfortunately, the game performs exactly the same—if anything, it feels worse. The disappointing part is that I received essentially the same response I received when I first reported this issue three years ago: it's a known issue, it's complex, and the developers are working on it. Three years later, I'm still experiencing the same freezes when collecting items, helicopters, and flights.