Windows Ad videos keep LOADING.

[Double Diamond]

My ads stopped loading several days ago, and today, at 10am, the whole game stopped loading. It will not even get to the LOADING icon on the splash screen. Stable internet connection and plenty of speed.... Put in a Support ticket.

 

[Cap'n Eddie]

If they can't be bothered to fix their problem, then I can't be bothered to play.

 

[FarStar]

This has been an on-and-off issue for months. Even when getting to advance support they will pass it off as an issue from their ad third party supplier Vungle and that nothing can be done for now, but they are working on fixing it.
The cause is not overuse, or connection issues, or anything you have done. You will see the ads randomly begin to work during the day and that is a good time to use them before they go away again.

 

[PlatinumFox]

This has been an on-and-off issue for months. Even when getting to advance support they will pass it off as an issue from their ad third party supplier Vungle and that nothing can be done for now, but they are working on fixing it.
The cause is not overuse, or connection issues, or anything you have done. You will see the ads randomly begin to work during the day and that is a good time to use them before they go away again.

Agreed! Vungle is pretty much a bottom-feeder in the ad services business. Their only benefit is an extremely low commission rate, which results in a few pennies more to GI for an ad play. This is a somewhat recent move for GI, as they were with a more reputable and effective ad services provider until about a year ago.

 

[A Nimrod]

I submitted a support ticket on this last week and received the same automatic reply, suggesting that I "check my Internet connection." My event standing plummeted because it seemed useless to waste lucky tickets if I couldn't maximize my points by taking advantage of the ad feature. Not to mention the planes that got stuck in the hanger from missing repair components. Very frustrating - takes the fun out of the game by limiting your strategic options.

 

[cwilton]

I'm having the same experience in Windows, with speed-up ads stuck in "Loading" mode indefinitely. This has continued even after I upgraded to the latest version of the game. This is REALLY annoying right now, because I just shelled out $4.99 in real money for the premium version of the Halloween game-within-a-game, and am not accumulating ANY game points (I could if I spent green airport bucks, but that's a singularly poor use of that asset).

 

[david smith]

Can't believe they haven't fixed it yet

 

[PlatinumFox]

Can't believe they haven't fixed it yet

Sadly, "fixing it" will require a pretty substantial change to their code or paying their ad provider for streaming in-house ads, which will cost. I don't see either one happening quickly. It will only get worse once Apple's upcoming changes to ad policies take effect, which will turn the Apple ad business on its head.

This is a very bad sign of the decline of Airport City. I am sad.

 

[Ty Gigamon]

Now all my freakin planes are breaking down and sitting in the repair hangar !!!!!! GI is giving me an excuse to close out 5 years worth of playing time. My worst week total is quite sometime...........

 

[david smith]

hi

resubmitted my video loading issue to gi support, after the idots/moron closed the previous ticket

 

[matto]

hi

resubmitted my video loading issue to gi support, after the idots/moron closed the previous ticket

Happened to me also. Don't expect a good outcome - the only compensation will be to award them 1 star when they send you the 'how did we do' survey (are they serious?) - which they will ignor like they did your ticket.
My only hope is that if enough of us complain (and stop spending money with them, which is the only thing they seem to care about recently), maybe it will be fixed.........

 

[david smith]

Happened to me also. Don't expect a good outcome - the only compensation will be to award them 1 star when they send you the 'how did we do' survey (are they serious?) - which they will ignor like they did your ticket.
My only hope is that if enough of us complain (and stop spending money with them, which is the only thing they seem to care about recently), maybe it will be fixed.........

Yeah, been there always give 1 star, and I complain about quality control and ask for job.

 

[PlatinumFox]

It is truly remarkable that during a time when other ad services companies are experiencing record ad sales, Vungle/GI is unable to meet our need for ads. Not a good sign for either company. So sad, I really enjoy playing AC, but fear it is not long for this earth.

 

[iambobone]

Still after 4 days no ads. It's been loading ever since

 

[Cap'n Eddie]

Somebody explain why I should bother with this game any longer. They obviously don't care. I can't even launch a Comfort Class without that bloody 'loading' issue.

 

[nskoushigan]

I've been facing this problem since the last 3 weeks. No point in buying anything premium as the basics of repair, flight acceleration and ads for required items is broken

Because of this my alliance is suffering with my low passenger count

 

[Masoud]

I think we have two kind limitation in use of the ad videos.
1. daily limitation (about 10 video per kind of use)
2. weekly limitation
when we full use weekly limitation, the "ad videos button" going to loading mode until next week.
This problem has happened to me 2-3 times (and also now) and at the beginning of next week (when the new weekly missions of the alliance begin) I was able to use the ad videos again.
I hope this problem will be solved on Monday.

 

[PlatinumFox]

This has been a problem for me (WIndows platform) for more than 2 weeks. Last Friday I received 1 ad. Wow.

 

[PoorOldJim]

I think we have two kind limitation in use of the ad videos.
1. daily limitation (about 10 video per kind of use)
2. weekly limitation
when we full use weekly limitation, the "ad videos button" going to loading mode until next week.
This problem has happened to me 2-3 times (and also now) and at the beginning of next week (when the new weekly missions of the alliance begin) I was able to use the ad videos again.
I hope this problem will be solved on Monday.

I am now in the third week with absolutely no videos. I don't think this has anything to do with weekly limitations.

 

[Double Diamond]

I think we have two kind limitation in use of the ad videos.
1. daily limitation (about 10 video per kind of use)
2. weekly limitation
when we full use weekly limitation, the "ad videos button" going to loading mode until next week.
This problem has happened to me 2-3 times (and also now) and at the beginning of next week (when the new weekly missions of the alliance begin) I was able to use the ad videos again.
I hope this problem will be solved on Monday.

This is not the issue for many of us. I have been in "Loading" status for over 4 weeks straight. Multiple Support Tickets.

The Vungle folder is corrupt and the recount/retry timer expires and there is no RELOAD AD SERVICE button to force a new VUNGLE configuration.