Not a happy bunny!! plane not working and coins lost

[gbswales]

In one day they have managed to sell me a Delta plane that will not fly to any destination - only showing rental amount even though plane is sitting in a hanger - so losing coins by the hour!

Then when reporting this to them I noticed that my coin count has dropped from about 85,000 down to 34,599 when the only transactions were the sale of a turbo prop and purchase of a Delta (should be about 19,300 ) so I am down more than 20K

Reported both errors but I am wonderng what my chances are as I have no way to prove the number of coins I had before - 85,000 is a conservative estimate as I am saving up for town hall upgrade and remembedr thinking this morning that I was nearly halfway

so YES not a happy bunny

 

[crescent moon (RIP)]

I've learned anytime I build or buy something, I take screen shots. Even before this last update - just in case. I had one game wiped out which GI couldn't (or wouldn't) restore because it happened during the December update. They did restore my greenies however, because I screen shots and microsoft receipts.

Hope they do right by you.

 

[Free2Play]

I had one game wiped out which GI couldn't (or wouldn't) restore

It's always just "couldn't", however we hope these dark times will be over quite soon.

 

[crescent moon (RIP)]

It's always just "couldn't", however we hope these dark times will be over quite soon.

I appreciate that, and I will say I have been quite pleased with with GI's recent responses; ie the flight catering facility reverting back to just one.

My only real problem with the game (or maybe it's me???) is that it is waaaay too addictive!!