Android Friends lost

[Andrebc]

Hi all.

I played this morning on my device and everything was OK.
When I wanted to play this evening I got the message that I was deleted from my own alliance and second of all, all my friends are gone.

I tried to add new friends but nothing happens.

What can be wrong?

 

[Chloe11111]

Hi all.

I played this morning on my device and everything was OK.
When I wanted to play this evening I got the message that I was deleted from my own alliance and second of all, all my friends are gone.

I tried to add new friends but nothing happens.

What can be wrong?

Have you been banned for some reason?

 

[Andrebc]

Not that I know.
Everything else I correct. My amount of money, planes, level, rang

Can you try to add me?
047p2zytb

 

[LX Air - Teresa]

Hi all.

I played this morning on my device and everything was OK.
When I wanted to play this evening I got the message that I was deleted from my own alliance and second of all, all my friends are gone.

I tried to add new friends but nothing happens.

What can be wrong?

That happened to me some months ago. GI managed to get my game back, but they never explained me what happened. It wasn’t a ban, was like more a database error or something like that.

 

[Madge59230]

Hi all.

I played this morning on my device and everything was OK.
When I wanted to play this evening I got the message that I was deleted from my own alliance and second of all, all my friends are gone.

I tried to add new friends but nothing happens.

What can be wrong?

People do sometimes get pushed out. Sometimes a reboot takes it back to normal. If not ticket to GI if you can’t add neighbours. Can you ask your alliance if they still see you?

 

[Andrebc]

That happened to me some months ago. GI managed to get my game back, but they never explained me what happened. It wasn’t a ban, was like more a database error or something like that.

OK. Very strange.
Can you add me to test if I can get new neighbors.
Code is in one of the messages above

 

[Andrebc]

People do sometimes get pushed out. Sometimes a reboot takes it back to normal. If not ticket to GI if you can’t add neighbours. Can you ask your alliance if they still see you?

All of my neighbors are gone. So I have to start all over. With 2.
Especially now with this new event I would like to have some neighbora

 

[Madge59230]

All of my neighbors are gone. So I have to start all over. With 2.
Especially now with this new event I would like to have some neighbora

Can you communicate with your alliance?

 

[Andrebc]

I think I found something.
Yesterday I bought a new tablet.
I downloaded the game on that device.
I got the option to use the game play with on my phone. I said yes. I played for 5 minutes to see everything was OK.

Now I see that the profile codes are different.
On my tablet my friends are still there.
But my phone I play with

 

[HahAti]

All of my neighbors are gone. So I have to start all over. With 2.
Especially now with this new event I would like to have some neighbora

Will add you and help you out as best as I can.

I think I found something.
Yesterday I bought a new tablet.
I downloaded the game on that device.
I got the option to use the game play with on my phone. I said yes. I played for 5 minutes to see everything was OK.

Now I see that the profile codes are different.
On my tablet my friends are still there.
But my phone I play with

You can't have same profile on different devices.

 

[Madge59230]

I think I found something.
Yesterday I bought a new tablet.
I downloaded the game on that device.
I got the option to use the game play with on my phone. I said yes. I played for 5 minutes to see everything was OK.

Now I see that the profile codes are different.
On my tablet my friends are still there.
But my phone I play with

You have to delete one game. You risk being blocked.

 

[Andrebc]

You have to delete one game. You risk being blocked.

I noticed. First game that this happens.