Should I contact them through Facebook about my windows problems and include both ticket #I think in the future, I'll use GI support to get a ticket number, and if it's the same debacle as this last one, I'll use facebook messenger to contact AC directly once I have my ticket. They seem better able to get to the heart of the matter. At least they were willing to admit there was a problem and that the devs were working on it. My alliance flights are working properly now. Thanks to @AJ who I think had a lot to do with getting the matter to the devs.
It should be fixed now. My games/alliance flights are counting flights & passengers again like they should. If it's not fixed on yours, (I'll pull a Kate here), make sure you have a stable internet connection because they are sending out the fix. If it isn't fixed, yes, go to AC's facebook page and post.Should I contact them through Facebook about my windows problems and include both ticket #
Wich did u post on game insight Facebook page or airport city Facebook pageIt should be fixed now. My games/alliance flights are counting flights & passengers again like they should. If it's not fixed on yours, (I'll pull a Kate here), make sure you have a stable internet connection because they are sending out the fix. If it isn't fixed, yes, go to AC's facebook page and post.
Airport City - https://www.facebook.com/pg/AirportCity/posts/?ref=page_internalWich did u post on game insight Facebook page or airport city Facebook page
How long did u half to wait for an answer?
About 2 hours - I did the chat function in addition to just posting.How long did u half to wait for an answer?
messaged them and gave them both GI support ticket numbers, and an explanation for each ticketAbout 2 hours - I did the chat function in addition to just posting.
my windows games have had problems since update, no problems with my android game, wonder if the windows fix will be out soonDon't know if it is coincidence, but my videos on android are working now since the alliance fix - they haven't been working at all for the last few weeks.