iOS game back to level 1

[flip123]

Day 0: the hope to get my game back real soon (have an active casino!!)

##- Please type your reply above this line -##



Dear ***,

Your request (#70***) has been received, and is being reviewed by our support staff.

We shall get back to you shortly!


Jul 13, 20:56

My Phone had some problems and now my game restarted at level 1, I lost my complete game. How can I get it back?

 

[flip123]

day 1:
first.... nothing, then an e-mail:
##- Please type your reply above this line -##



Dear ***,

Your request has been acknowledged and placed in a support queue and we shall get back to you as soon as possible. In the meantime we would recommend you to check our FAQ that has been created and is being constantly updated by our specialists. It may contain an answer to your question:http://gameinsight.zendesk.com/forums

If your matter is resolved or you have any additional information regarding the issue please leave us a comment.


Support queue??!! it must be busy, first time I got this message..... how long will it take?

 

[spearman78]

 

[wkndcmpr]

your next e mail will tell you it could take 5 days to get your code
I just got that one today which is day 3 of my reset
btw, my game resets at least once a week

 

[flip123]

your next e mail will tell you it could take 5 days to get your code
I just got that one today which is day 3 of my reset
btw, my game resets at least once a week

Nope, I will put my email online tomorrow, but I got my restorecode within 46 hours after crashing