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I have been emailing GI and they have told me twice to reinstall and let them know when I am at level 3 and give them the new code. Not to land guest planes and no refuelling my planes. I have emailed them again and hope to get this resolved over the weekend. THIS IS A LESSON ON WHY WE NEED TO...

Pretty much, all of windows, user data and so on. I've reinstalled windows and awaiting GI to restore my game from level 3. Cheers

The problem is windows files was wiped so unable to do that. I had to reload windows so awaiting help from GI. Regards, Charles

No, was going to but I can't get access to windows. So, have to get GI to help now.

I'm going to have to get GI to restore my game, hope I don't have to get to level 8 though.

Our network was hacked today and all our devices bar one are inoperable. I will have to reinstall operating systems on 3 PC's and 2 laptops. I have lost access to the game and it may take a while to fix as I have spent 6 hours so far with no luck. Hope to be back soon Charles

Okay, I tested this out with one of my supports on another device and it worked! Thanks again! Charles

Hi there! Thanks for that info, and I'm aware of the AppData folder and have previously backed these files up. I may go this route, not sure yet, but I may return to ask for additional info if that's okay? Thanks again and take care, Charles

Thanks for that, will look further into it. Take Care, Charles

I need to finish my new PC build today and will be reinstalling Windows 10 home. I've read other posts saying GI can help restore, but others saying I can use a backup that resides in User-App data if I recall. Any advice on how best to restore my game would be appreciated. Thanks, Charles

Same issues here on Win 10. Tried restart but didn't help. I hope they fix this soon as I am in the process of redesigning my city!

Thanks for that, will start saving.

That makes sense and I feel I knew this. I shall focus on upgrading my control tower = more planes/flights! Sorry, I meant I buy 100 greenies at a time that cost $14.95. My land is $30 each when on sale. Okay, good advice. I do have 3 x Private Schools and 1 x Courthouse. Thanks again for...

Mike, Thanks for your help. I have so many questions but will start with this one. My supports only have Owls, Hawks and Ravens and are used to fly to Canaveral and Observatories only to get launch items. I fly daily Red launches on the main game and use as little resources as possible from main...

Firstly, thanks so kindly for your advice, I now have two Giants! My long term goals are to have a large city, both city side and airport, as well as maxing out the control tower and terminal. I also wish to have as many adventure buildings as possible. Eg-I really want 6 x Planetariums! I...

Teboho, Thanks so much for your valuable input, I'm aware that you're a veteran of this game so will take your advice and get flying. Really appreciate it! Take Care Charles

Hello all, My main game is at level 65, only 200 stars but they're not important to me. Control Tower level 6 - Terminal level 7. I have an android and tablet game as well (plus my wife helps out on her phone) I have kept my plane inventory with Owls - Hawks - Ravens (Just got one Jumbo) and...

No Windows 10 yet.

My Red Launch won't land and I have 4 planes stuck at the bottom of runways. Visiting Madlen does not help. I'm unable to fly planes or launch rockets. FUN! NOT. Just realized this is for iPad and IOS, I'm on windows.

I have a second account on a mobile cell phone, I'd like to join a FR. Any openeings still? Thanks Charles