Android Game "Loading"

[Fuze]

Hi
This morning, the game tried to update.
The progress bar showed it was almost finished, but it didn't complete. Since then, the game won't load.
Android phone.
Is this happening to anyone else, or am I the only 'lucky' one?

 

[Jenn B]

Hi
This morning, the game tried to update.
The progress bar showed it was almost finished, but it didn't complete. Since then, the game won't load.
Android phone.
Is this happening to anyone else, or am I the only 'lucky' one?

This has happened to several other players.
The solution is to uninstall and reinstall the game. Upon reinstalling, the game will give you an option to start a new game or resume your saved one. --> choose the saved game

 

[Fuze]

This has happened to several other players.
The solution is to uninstall and reinstall the game. Upon reinstalling, the game will give you an option to start a new game or resume your saved one. --> choose the saved game

Tnx for the quick response.
How can I prevent losing all of my game progress so far?

 

[Jenn B]

Tnx for the quick response.
How can I prevent losing all of my game progress so far?

When the game asks you to chose a new game or the saved game --> choose the saved game!

 

[Fuze]

When the game asks you to chose a new game or the saved game --> choose the saved game!

OK, it's solved! Thank you very much.
I wish I hadn't waited all day for GI's chat support.