SOME GAME FIX!!!!!

[Deleted member 5399]

[7660861] Update: User name KenDuckySmith/ AKA KB1/ AKA ,(current) a night flyer1Code 2007pon4I can visit neighbors and collect items from their cities. I can receiv...



To: KenDuckySmith








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Dear KenDuckySmith,

Your request (#7660861) has been updated. Please, check for the new comment!
You'll get our response within 24 hours from your latest message



Mary Heiden (Game Insight Support)

Oct 13, 15:04 MSK

Dear player,

Our engineers have identified the error and are working on the problem to take necessary steps and eliminate the issue in the upcoming updates. Although the request is marked as solved, it might require us some time to fix everything. We shall do our best to implement appropriate changes in future updates. Please, stay tuned and keep an eye on news and upcoming game versions.

If you have any other game issues or get some additional information regarding this problem, please, feel free to contact me any time and open a new request. Thank you for choosing our application!

Sincerely,
Mary
Game Insight Support Team

OH And a few emails later, they ask me to rate the support I received.

 

[Deleted member 5399]

my reply

Tier1 or level1 response time, for the most part is quick, but what with the ever-ongoing issues around this game that I've noticed over the last two years I've been playing, the DEVELOPERS of the game itself, really need to either have the updates Beta tested by players such as myself; to provide the feedback they need, to improve upon the game, or Beta test the game themselves.
People who develop online multiplayer games; the companies often fail later down the road, as A: their aren't enough powerful servers to handle the load, or simply put, the background checks/ experience some developers have, just is not enough to deal with such a massive amount of game play. Many developers, come from work backgrounds, where they developed offline games. Plain and simple, the game is created, tested and on the market, possibly with a few patches or updates in the future; but an online game, takes a whole lot more experience level to develop, and to troubleshoot, keeping the users content, and the creators of the game, well compensated.
I wrote programming, back when writing programs were in the early stages of computers, and it requires a whole lot of skill. Even with a game like Airport city, which is a simple basic concept, each user perceives it differently.