Android Gold Sub

[Allan Browne]

I have paid for a Gold sub which was working all day yesterday and shows up in the subscriptions section of the Play Store, but the game is today reporting I have a Silver sub and is prompting me to upgrade. Anyone else having issues? I've sent in a support request (fingers crossed).

 

[Allan Browne]

I must say .. the helpdesk response times - both from the GI support website and in-game tech supp - are very poor!! Last response I received was 4 days ago!!! And I'm trying to get support for a paid feature ...

 

[A Merryflyer]

I think GI support badly need a way of prioritising responses for the paid subscriptions. I lost 13 days of my last paid months subscription by the time the technical issue was resolved. It leaves a very poor impression, but there is no consideration of compensation for lost subscription time when its not the players fault.

So if they are not going to compensate for lost subscription time, they could at least respond quickly.

But its a relatively new feature, so hopefully they will give it some attention.

 

[Allan Browne]

Very frustrating to say the least