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After what I said earlier, my game has reset back to level 1 today! Able to use the code at level 3, all fully restored but a few changes to the gifting list (signature updated below). Cheers, ItsRalphy

@cward - will send a spare prop tonight, no problem, @WhatHappenedNow - you don't lose your neighbours on this sort of reset, no. Occasionally the odd one seems to have disappeared off my list and I assumed they removed me from their end for some reason but maybe it was connected?

@Allister, @kaciepup - I have the reset problem regularly. Your game is still there, you have just lost your link to it. If you have had a reset code before, play the new game until you can use it - level 5 sound about right, then try the code. If not contact support, and then keep the code for...

Hi @strats - can you invite me as I tried to invite you last time? w10ekch (zero not letter o), @Steve26, have just tried your code and no joy, same message. Looks like we have used up our chances, sorry! Cheers, ItsRalphy

@Steve26 - ok, I have been sending for a couple of days, so I will delete you, and if you can now send me an invite - w10ekch (zero not the letter o), fingers crossed! ItsRalphy

Hi - sent out gifts to all connected forum players late last night. @Steve26 - you are in my list and I am sending - if you are not receiving then we will have to start again. @strats - you are showing in my list as not replied/accepted my invite - I will delete you and if you can delete me off...

@Steve26 - have just accepted your invite, so we should now be connected. Will gift you when my window opens again tomorrow. Cheers, ItsRalphy

Hi - sent out gifts to the regulars. @strats, you are showing as not accepted the invite, @Steve26, you are also showing as waiting for a reply, so that means our connection has not worked properly, and whilst you can visit, I can't visit you or send you gifts, and your gifts are not reaching...

Hi - sent out gifts to @Rainer, @GiftXchange, @highlander, @Dean, @troutsrus, @john t, @CptDav, @Cosmic Blue, @Nicks, @ctedb54, @Allister, @Christiaan73, @Flurb, and @kaciepup Welcome to the new neighbours, great to have you with us - @ANUBHAV JAIN - we are already connected so have sent you a...

Hi folks - sent out tonights gifts. Cheers, Its Ralphy

Hi- sent out gifts last night to all the regulars I could. @ANUBHAV JAIN - we are connected. Just need 2 gifts from Africa to complete the skating rink and the quest Desperate for OLD LANTERNS, please, please send if you can! Cheers, ItsRalphy

Hi - sent out gifts to @Rainer, @GiftXchange, @highlander, @Dean, @troutsrus, @john t, @CptDav, @Cosmic Blue, @Nicks, @ctedb54, @Allister, @Christiaan73, @weidty6, @Flurb, @kaciepup. Happy New Year to all neighbours for later tonight! - 4 hours to go here Cheers, ItsRalphy

Hi - hope everyone having a great Christmas. Sent gifts to @Rainer, @GiftXchange, @highlander, @Dean, @john t, @CptDav, @Cosmic Blue, @ctedb54, @Allister, @Christiaan73, @weidty6, @Flurb, @kaciepup Cheers, ItsRalphy

Hi @Y Berllan John - it happens to me around every 3 weeks, and I have kept the code they gave me the second time, and it always resets fine. Your game is still there, just that your PC has lost its link to it. You have to play the new game to around level 3 I think before you can insert the...

Hi @ctedb54 - found the code at Windows Store - says valid till Jan 11th, so we must recheck then and see if a new one appears

Hi - updated my signature with my new list of gifts following my restart. Will update my notes of what you would like and see what I can do! @ctedb54 - Codes fantastic, fingers crossed this could be a new trend and we may get more!

The game is great, and your insight really helps - keep up the fab work, and Merry Christmas and thanks for the gift!

Hi folks - MERRY CHRISTMAS Just sent out todays gifts. My game has reset again - the old fault where is suddenly opens at level 1 as a new game again! - so the list if items I can gift has refreshed, and I will need to update my signature - will let you know when done. Also it keeps closing mid...

Hi @yenta613 - afraid you are still in my waiting for reply list!!! - so nothing has come through. Only thing left, but I don't think it will work is for me to delete you, and then if you delete me and reinvite me, but I guarantee it will say the promo code invalid. I will go and delete your...

Hi - sent tonights gifts to Rainer, GiftXchange, highlander, Dean, troutsrus, john t, CptDav, Cosmic Blue, Nicks, ctedb54, Allister, Christiaan73, weidty6, Flurb, kaciepup, Shane weidty6 - all gifts welcome, we understand! yenta613 - my list still shows you have not replied to my invitation -...