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Thanks to all my neighbors who continued sending me gifts for the past months that I couldn't enter the game. Now my game has been restored, here is the tags that I want to send out to thank each of you :D . valestij: thanks for the Geiger Counter, Fuel Catalyst, Laptop. al862: thanks for the...

I would like to report that I have gone through the reinstall and recovery process, just got my receovery code this morning, and it seems my game has been recovered to where I was a month ago successfully. Hope it will stay that way. The only difference is I have a new gift list with all...

Thanks Bali Hi and also to Blackcloud!

To all my friends and neighbors, my game is back after a month of waiting. GI still cannot fix the issue they introduced with 1.96 update so I went ahead with the restore process, just got the recovery code this morning and it looks like my game has been restored successfully (to where I was a...

It is amazing that GI can do something right, don't remember when was the last time (or if there was ever a time) anybody commented on GI did something right. But we should congratulate you since GI did it right for you! (y) So now it is up to the rest of us to try our luck...

Great to know, thanks steveowa! So what you described is different from most people reported, they all reported an empty neighbor list after a restore because a new friend code is assigned. I will confirm with GI and see if I can try this process.

So did your friend code also revert back to the new code when you come back into the game? Means you have zero neighbors again now?

Thanks for sharing the info. So are you saying that your restored game kept your origianl friend code? Otherwise you would have no neighbor in your neighbor list. I believe what people have reported is you would have an empty neighbor list after you restore your game becuase you have a new...

What about the gifts you received (during the time you cannot open the game) but you have not accepted? Do they show up in your restored game? I bet there are hundreds gifts there as I have been receiving a lot of "you received a new gift" notifications everyday although I have not been able...

I understand how the reinstall works (you uninstall the game, install from Google Play again, and then send GI the new friend code, and then wait for them to send you a recovery code), however if they are not able to fix the issue or they never planed to fix it, they shouldn't have kept telling...

GI asked me to reinstall the game now as the "solution", apparently they do not and will not have a fix or update. Anybody else heard back from GI on this?

For those of you still care when the next update will be released, here is the update I received, same BS: Yana, Jun 19 16:36 (MSK): The update is currently under development as we work non-stop to improve application performance and encourage your interest in the game process. Striving to...

This is the latest reply I received from GI on 1.99.02 not working: Yana, Jun 14 13:11 (MSK): Thank you for your information! I have transferred your details for a careful investigation in order to help you as soon as we can and to provide you with the best support you deserve. Please, note...

Thanks, I will give some more tries later, but that doesn't make sense though, is this a timed fix that you have to open the game during a delayed window of time frame? Is this rocket science :eek: ?

I guess we don't really care whoever they go to, they'd better fix critical issues in a timely manner, otherwise they would lose players. Not able to open the game for almost 2 weeks is not acceptable. Looks like they just released a new update this afternoon U.S. time. Intalled, it shows...

I hope there are different developers. But the support team is the same one with very few names, espeically when you get a senior support person, seems only one covers all games. 1.97/1.98 is the latest "update" released 2 days ago, most people that couldn't open the game still cannot open...

It is the same reply they copy and paste to every ticket, they know there are problems but don't know when they will fix it. Same BS every time (n)! And by the way, GI does have time and they just released a new version update on TribeZ game yesterday with nothing updated, which still caused...

For those of you still cannot open the game, I suggest you open a new (or follow up) ticket against GI so at least they know the situation. I did that yesterday and here is what I just received from GI regarding that: The case is currently under investigation and certain measures are...

New update v1.97/v1.98 was released several hours ago, installed (mine is 1.98), doesn't make any difference, still cannot open the game, received the same force close message at the first loading black screen (where the game icon shows at the top left) :banghead: . Some people on Facebook...

I just created a new thread under Off Topic Chat for your recommendations of other alternative/similar games so we don't have to continue bearing with GI, everybody is welcome to share your experiences...