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Hi @Y Berllan John - it happens to me around every 3 weeks, and I have kept the code they gave me the second time, and it always resets fine. Your game is still there, just that your PC has lost its link to it. You have to play the new game to around level 3 I think before you can insert the...

Hi @ctedb54 - found the code at Windows Store - says valid till Jan 11th, so we must recheck then and see if a new one appears

Hi - updated my signature with my new list of gifts following my restart. Will update my notes of what you would like and see what I can do! @ctedb54 - Codes fantastic, fingers crossed this could be a new trend and we may get more!

The game is great, and your insight really helps - keep up the fab work, and Merry Christmas and thanks for the gift!

Hi folks - MERRY CHRISTMAS Just sent out todays gifts. My game has reset again - the old fault where is suddenly opens at level 1 as a new game again! - so the list if items I can gift has refreshed, and I will need to update my signature - will let you know when done. Also it keeps closing mid...

Hi @yenta613 - afraid you are still in my waiting for reply list!!! - so nothing has come through. Only thing left, but I don't think it will work is for me to delete you, and then if you delete me and reinvite me, but I guarantee it will say the promo code invalid. I will go and delete your...

Hi - sent tonights gifts to Rainer, GiftXchange, highlander, Dean, troutsrus, john t, CptDav, Cosmic Blue, Nicks, ctedb54, Allister, Christiaan73, weidty6, Flurb, kaciepup, Shane weidty6 - all gifts welcome, we understand! yenta613 - my list still shows you have not replied to my invitation -...

HI sent out usual gifts last night - Dean hope the airline route map got through ItsRalphy

Hi - sent out tonights gifts, good luck everyone. yenta613 - you disappeared from my list as well, but the game has let me send you an invite, and I have saved a gift for you - fingers crossed! ItsRalphy

Hi kaciepup - it looks simply like everyone has two Santa quest items appeared in their gifting list, and you have icicles and sleigh covers - as simple as that! ItsRalphy

H - tonights gifts sent - Dean - no problem, will keep sending, ctedb54 - desperate for red paint - you seem to have the rare gift! -please keep sending Cheers, ItsRalphy

Hi all - I sent Sleigh Covers to everyone tonight in case! - Just working out what the Santa quest is all about and what I need! Sorry Rainer - sent before I saw your update. Could we all update our signatures to say whether we are taking part in the quest, and if we have any of the buildings...

kaciepup - thanks, have sent an invite and fingers crossed. Textbooks can be gifted just a rare one for people to have, but I will be able to send you glass display cases later. ItsRalphy

Shane - we are connected and you gift has come through, I will gift you tomorrow. My gift list has refreshed as I used a reset code with my "blocked" issue at the weekend. Revised list of what I can send is now in my signature, and I will see what I can send you all tomorrow! ItsRalphy

Hi - sent out tonights gifts to all regulars. Shane -I have sent you an invite and look forward to gifting - welcome to the neighbourhood. kaciepup, you are in my list and I have been sending you gifts. Can you delete me, and I will delete you. Once you confirm you have done this I will try and...

ok - used the unblock code and nothing seems different - still get "promo-code invalid" for @Lexus, WhatHappenedNow and Phlflyer1. Only change is I have been able to gift 3 hour earlier than I should so something has reset. Have sent to Rainer, GiftXchange, highlander, john t, Cosmic Blue...

Bit of a saga! - I emailed support due to WhatHappenedNow advising GI told him I was blocked - I don't understand this as I have connected and sent and received from others since we had our problem. However GI have relied to me:- "Thank you for contacting Game Insight Support Team! My name is...

Hi WhatHappenedNow - no I haven't, as seems a common problem across the forum, but I will do. Phlflyer1 and Lexus are the main other regular players I can't connect with, I don't think the others appear active/regular. kaciepup - have accepted your invite and sent you a gift, welcome to the...

Thanks WhatHappenedNow - really interesting as I have just connected fine with @Nicks and we are sending and receiving. looks like if there is a glitch, there becomes a block between two users. you have two chances to connect - once in each direction, and if both fail, you are then blocked. it...

Hi - sent tonights gifts, been a bit hit and miss last few days but back to normal now! Nicks - I have the same problem as yenta613 - you are in my waiting reply list, I am not receiving anything, even if you are sending, and I can't send to you. Can you delete me and then try sending me an...