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That is the same message I got. You will have to contact GI telling them that message. They will ask you to uninstall the game, get to level 3 and restore- if the restore window comes up (not the one in settings). If it does not, you need to send them your new game code and they will restore for...

Not quite the same message. Mine said game damaged. I just got my game back last night.

Yippee! My game has been restored. UP, UP and away :)

GI told me they can help but I had to uninstall the game, download a new one and start over. Get to level 3 and restore. This didn't work so awaiting to hear back.

Thanks, Madge! Let's hope we're flying again soon! Take care and thanks for being a great neighbour. :)

Sorry to my neighbours and Alliance but my main game has been damaged according to an error message I get when trying to start the game. GI has been notified and I hope to have my game restored by tomorrow. I will do my best to make up for gifts received.

Teresa, thanks for your advice, shall follow it.

Is there a consensus on how much coin one should have before they start removing coin buildings? I only have 11 million in coins and was thinking I may start when I hit around 20 million? I have not yet bought Falcons and stars don't interest me, although I will complete all regular flights up...

Thanks, I like cake!

Well thanks there, Captain! Very kind of you sir. Take Care.

Oh, might try visiting her and see, thanks.

So, on my 2 android phone games, I can always load Main Stabilizers and PEB's, but everything else fails to load. The load button highlights then stops. Anyone else experiencing this issue?

I have two games on 2 android phones, both of them randomly crash, close. PLUS, adds keep randomly popping up.

Thank you...

Same problem here. No Windows update so can't visit neighbours.

Yes, after a few minutes my neighbours came back. BTW Mike, one of my supports lost you as a neighbour, or maybe it was the ring, I'll let you know tomorrow.

Okay, I finally got my game back but I have lost all my neighbours, plus my alliance! I hope I don't have to manually add my favourite neighbours. I shall try and be patient and await GI to assist if they can.

I have been emailing GI and they have told me twice to reinstall and let them know when I am at level 3 and give them the new code. Not to land guest planes and no refuelling my planes. I have emailed them again and hope to get this resolved over the weekend. THIS IS A LESSON ON WHY WE NEED TO...

Pretty much, all of windows, user data and so on. I've reinstalled windows and awaiting GI to restore my game from level 3. Cheers

The problem is windows files was wiped so unable to do that. I had to reload windows so awaiting help from GI. Regards, Charles