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This is a constant plague in my game. They are either stuck at the entrance as in your image, or at the bottom of the runway as though they are waiting for a stand. Only leaving and restarting the game clears the problem. Clearly, GI does not give much attention to the Windows platform.

It is unfortunate that GI does not pay attention to scams like this. In all probability, they aren't monetizing these ad runs, since they don't play to completion. Another sign that GI isn't giving this game much attention.

As of about 7:00pm California time I got ads back!!!!

Hi! It started last night. All at once I could not play ads (again). This was a problem for my game about 2 weeks ago, then it mysteriously started working again. Now it is back. Clicking on a watch ad button seems to do nothing at all, but afterwards the button says "unavailable". This...

Just went broke upgrading to Lvl 7, so I need four of each: Fax, Office chair, Mayor's portrait, and Laptop. Super grateful for any gifting. My code is 2029zk48j and I'll gift back anything I have!

So I was shocked to find that the I couldn't watch ads to collect the special items needed for level 7 of City Hall. If anyone can gift these items I will be forever grateful: My friend code is 2029zk48j and I would be happy to gift back ANYTHING in my inventory. It took forever to build up...

Thanks for the stapler! I'm sending back gifts as fast as the system will let me. Because of you and other generous players, I'm now just waiting for the construction to end! Cheers!

Upgrading to level 6. Need Staplers, Calculators, and Cash Counters. Can offer fuel and misc stuff. Friend code: 2029zk48j Thanks!

I still can't play ads. I am on Windows, running AC version 7.19.32. What is your configuration? Is there a way to force an update?

Hi friends! Items needed to fit out my 3 hotels (I can't run ads :cry: so I'm stuck until I receive these as gifts): Do Not Disturb signs Bath Towels Disposable Shampoos All-inclusive bracelets Thank you! I will gladly gift back whatever I have! My ID is: 2029zk48j

So I purchased 3 hotels just before the upgrade that killed the ads. I feel bad about pestering my neighbors for all of this, but I will give it a try. That's a lot to ask, though, isn't it?

I have done both (Facebook and support ticket) without any response. After a career in the industry, to hear "it happens from time to time" makes me weep.

I am heartened to see that ads are playing on some platforms and some players! There are quite a few active threads, though, on this Forum discussing the ad serving problem so it does seem to be impacting a significant portion of their user base. In my case, I am running up-to-date Windows 10 on...

With the problem with the broken ad service stretching into its second week, I fear that GI may be abandoning Airport City. The game generates most of its revenue from ad sales. No ad sales means no revenue. This is not a difficult technical issue to correct (I speak from deep industry...

The updates have broken the ad server function, making the program pretty much unplayable. When can we expect this to work again?

Still no joy on my Win10 game. I opened a support ticket 5 days ago and haven't even had a confirmation email. I believe that GI changed ad providers a while back and probably shouldn't have saved the 10 cents. The game is almost impossible to play without the ads. Any idea how to force an...