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Ok. Nothing in Warehouse/items set/buildings tab.@FlyingFalcon The deal says: 'Make a purchase in the bank to get a commercial or residential building' NO minimum requirements stated @Coen849

I might be really dumb about this, but I bought (minimum) greenies to get the current offered Mystery building but cannot for the life of me find it anywhere - the purchase was successful, so maybe I am not looking in the right place for the building? Where should I be looking? I thought it was...

Awww lost all mine too - Petapan - add me too

Just received the following from GI Unfortunately, your neighbors were lost due to the technical problems while transferring your game data. You can always find yourself new friends in our official game community https://www.facebook.com/AirportCityOfficialPage/ Sincerely, Alisa

Hi Bob, great idea! Can you confirm please which name to put in 'add friend' ? Ps I have used Bob69bob, my code is Petapan Got ya !

Fabulous thinking Agree (from Down Under, near Sydney)

Finally support has restored my game, but I have lost all my friends. The last message from support was that is was being 'escalated' to Tech Support (I thought I was already being looked after by those guys!) and I have asked if I will get my friends restored now. Anyone else have the game...

@J.Courtemanche @DalePorter46 I have followed those instructions - twice - they worked to get me to the option to select a profile. It would seem that for everyone else, the option to restore to the main profile was there, but for me, I only have the option to restore to a level 3 profile. Not...

Am I the only one that when prompted to install new game did so, got to level 3, inserted username, expecting the game to transfer existing profile only it didn't and am now stuck with a profile for a level 3 user? GI are sending me instructions to do what I have already done, and I cannot get...

I finally was offered the chance to restore my profile, the choice I had was - 'earlier profile when I got to level 3' - OR - 'current Level 1 profile' - my real Level 58 profile has vanished! I don't know if I have the strength or will to go through support again to get my account back.

I didn't even get the option to transfer a game Dale

I just tried again and still not working on iPad. Again got the message that HD game not supported, followed the link and back to brand new start. I am not prepared to go through the machinations only to get stuck at Lvl 3 again

I am playing 'a' version, with the gray icon, don't know how to see which version it is. To begin with it wouldn't let me play it, I downloaded the 'new' version as described in the post, I have since deleted that one, and am now just playing with the gray icon version

Yes, exactly as you have described. I did get a response from Support which says: Make sure you have stable internet connection then: 1. Your ID of the updated game. That would be your friend code (new version) or your username (old version) 2. Have you managed to complete the transfer of...

Same here, new version stuck at Level 3 (had to get to level 3 to enter username), I have a support ticket in, so far response is barely understandable!

No option NOT to update - couldn't play existing game - had to update, and as with op have gone back to scratch with no friends, no levels no greenies or cash WTF is going on??

I seem to have got a full refund from Microsoft.of $12.29 (80k coins)

Ok, finally has updated, the link GI provided didn't work, I went to App Store and did an 'update all' only then did it update.

It is on iPad, not phone, the icon on iPad is still old one, and with testing again this morning it still won't update. I have had endless battles with Tech Support, so am reluctant to go back down that road, and this event looks way too expensive in time and money for me anyway. You have all...

The screen in the App Store shows the correct image - blue with plane diagonally across the splash screen, snow flakes etc, but when I click on 'open' I am taken back to the game where nothing has changed still V4 and I get the update/cancel splash screen again and I just end up going back and...