iOS Passengers not counting for Alliance

[Blue Jay]

What i have noticed this morning is that i land a plane and check the count it works ie i have 32 flights completed, landed one it went upto 33. Then on the next landing i checked again and the count had gone back to 32. So it seems to count then roll back somehow. I initially thought it could have been something to do with the level i was on but i have the same issue on another game at a lower level. I will be taking some screen shots and see what they say

 

[LX Air - Teresa]

So far, in this thread and the new one created by @Therkyn , i gathered the following info: (edited 14:22)

Forum Member Ticket # Platform
@TeresaLisboa 8355332 iOS
@JayBee 8355112
@crescent moon 8355822
Crescent Moon 8356425 Windows
@Wilma_Sweden 8356247
@andy8758 8356241
@deepgreensea 8356279
@Robobobo888 8356573 Windows
@makam 8356588
@LjGibbs 8355214

Some others didn't provide the ticket number: @WildJaguar @Blue Jay @Therkyn @Renaldo @Papana @Antonis @FlyingFalcon

(I don't know if I missed someone)

If you have corrections or addendas to this list, just copy and add/correct

 

[LjGibbs]

So far, in this thread and the new one created by @Therkyn , i gathered the following info:

Forum Member Ticket # Platform
@TeresaLisboa 8355332 iOS
@JayBee 8355112
@crescent moon 8355822
Crescent Moon 8356425 Windows
@Wilma_Sweden 8356247
@andy8758 8356241
@deepgreensea 8356279
@Robobobo888 8356573 Windows
@makam 8356588

Some others didn't provide the ticket number: @WildJaguar @Blue Jay @Therkyn @Renaldo @Papana @Antonis @FlyingFalcon

(I don't know if I missed someone)

If you have corrections or addendas to this list, just copy and add/correct

Forgot me Teresa

 

[LX Air - Teresa]

Forgot me Teresa

Sorry

 

[LX Air - Teresa]

Forgot me Teresa

I didn't find your ticket # though

 

[LjGibbs]

I didn't find your ticket # though

Oh sorry hun, its #8355214

 

[LX Air - Teresa]

Oh sorry hun, its #8355214

updated

 

[Antonis]

I don't have a #ticket yet, I hope it gets resolved soon although it's been happening for over 30 hours now.

 

[FlyingFalcon]

I didn't put in a ticket because it seems there are plenty of those already. I just was adding to the list of those affected so that others would know it is a wide spread problem.

 

[Renaldo]

I have not wrote to GI in regards of this.

 

[LX Air - Teresa]

I don't have a #ticket yet, I hope it gets resolved soon although it's been happening for over 30 hours now.

I didn't put in a ticket because it seems there are plenty of those already. I just was adding to the list of those affected so that others would know it is a wide spread problem.

I have not wrote to GI in regards of this.

If you do, you can use those # above, reinforcing your complaint

 

[Papana]

Can I ask one thing? What is this ticket? And were to I find it??

 

[LjGibbs]

Can I ask one thing? What is this ticket? And were to I find it??

Go to the bottom of this forum page and click on Official Website go to support and add your problem/issue they will then send a automated email with a ticket number

 

[LX Air - Teresa]

Can I ask one thing? What is this ticket? And were to I find it??

You can do a complaint to GI using this link:
https://www.game-insight.com/en/support/form
Then you will receive a confirmation e-mail with a number similar to the ones above

 

[LX Air - Teresa]

Go to the bottom of this forum page and click on Official Website go to support and add your problem/issue they will then send a automated email with a ticket number

Never noticed that the link was there

 

[LjGibbs]

Never noticed that the link was there

Well if I'm being honest I read another post about it a while ago. I just google Gameinsight and do it that way

 

[Papana]

Go to the bottom of this forum page and click on Official Website go to support and add your problem/issue they will then send a automated email with a ticket number

Ok! Thanks

 

[Antonis]

Update: I'm #8357422.

 

[Papana]

Mine is: #8357408

 

[LX Air - Teresa]

Update 15:00 GMT+1

Forum Member Ticket # Platform
@TeresaLisboa 8355332 iOS
@JayBee 8355112
@crescent moon 8355822
Crescent Moon 8356425 Windows
@Wilma_Sweden 8356247
@andy8758 8356241
@deepgreensea 8356279
@Robobobo888 8356573 Windows
@makam 8356588
@LjGibbs 8355214
@Antonis 8357422
@Papana 8357408