I used the support feature asking how to remove an uncompleted igloo. I cannot the say but I can spend 24 airport cash to finish it or I can wait until the event next year. I said no to each suggestions, he'll I'd even take watching stupid videos to get the pieces so I could finish the igloo and remove it. They do not care, "as they said, it cannot be deleted, but they will 'pass on my concern' to developers. So now I have an unfinished igloo taking up space in my land probably for ever. The support has no care or understanding of issues and how to handle customer support.