It seems that I'm regularly suggesting this routine to a lot of new members as they come into this forum. The issue affects many people across all (I think?) platforms and the fix is not commonly known. Try to send a neighbour request to "test" (without the ""). It cleans any blocked neighbour connections and sorts any bugs that have glitched and caused failed connections of neighbours (like a cyber version of Drain-O!). I try to do this routine daily! - mainly because it also updates any game name changes so I'm not sending outdated gifts. Note that this process also adds a dummy neighbour to your waiting list, n2486 (lvl5, no stars). You should delete that straight away. The routine will not work again until it has been deleted. @Gt city , I'm not sure that this is worth a sticky, but you may have a better way to incorporate the information into another guide or thread somewhere?