iOS Ad Videos crash the game

[Deezer]

Hi I watch videos to get credit towards upgrading the game studio but I get to the end of the video and when I press the “x” to close it, the screen goes black, I have to restart the iOS app and get no credit.

is anyone else getting this? It’s been a problem on and off all week, since this new challenge started.

 

[Major Tom]

Hi I watch videos to get credit towards upgrading the game studio but I get to the end of the video and when I press the “x” to close it, the screen goes black, I have to restart the iOS app and get no credit.

is anyone else getting this? It’s been a problem on and off all week, since this new challenge started.

My iOS as well; 30% speed increase, and getting extra neighbour gifts ok, but extra factory production and getting items for building updates freeze game in black screen needing a full restart, no items but reset clocks on factories! I am copying this and sending it in a support request.

 

[Deezer]

My iOS as well; 30% speed increase, and getting extra neighbour gifts ok, but extra factory production and getting items for building updates freeze game in black screen needing a full restart, no items but reset clocks on factories! I am copying this and sending it in a support request.

Thanks!

 

[Rick]

Same issue here. Happened 3 times already this morning.

 

[Captain_NovaDose]

Same issue, been happening for a few days. Is happening more frequently now

 

[Martin L.]

I have this issue too, in about 30-40% of the times I use an ad. It started with the upgrade and new event.
not sure what it is either. have raised a ticket but not had a response yet.
I realised that this occurs to all ads where I have to approve cookie settings before the ad starts.

 

[Fair Winds]

Hi I watch videos to get credit towards upgrading the game studio but I get to the end of the video and when I press the “x” to close it, the screen goes black, I have to restart the iOS app and get no credit.

is anyone else getting this? It’s been a problem on and off all week, since this new challenge started.

Similar problems also...

 

[Kal]

Black screen now baby won’t go away.. yuk

 

[ArditoDesio]

Same problem for me. The only AD that work are the SimCity Buildit videos

 

[Rick]

Reached out to support yesterday morning but so far no response.

 

[AmeliaEarhart]

Same issue here! So irritating.

 

[Chloe11111]

I get that too. I found away around it. Don't click X. Click "download" instead and you get the download window. Close that window instead

 

[Rick]

I get that too. I found away around it. Don't click X. Click "download" instead and you get the download window. Close that window instead

Thanks for the tip. Tried it and didn’t work for me. My ad was a “click to install” which I did. When I went back to the game the ad was still up (black screen with the X) so I still had to close it which then froze the game on a black screen

 

[Chloe11111]

Thanks for the tip. Tried it and didn’t work for me. My ad was a “click to install” which I did. When I went back to the game the ad was still up (black screen with the X) so I still had to close it which then froze the game on a black screen

I get the click to install on most ads, but if I wait until the very end, I get click to download

 

[Dark Soul]

Hi I watch videos to get credit towards upgrading the game studio but I get to the end of the video and when I press the “x” to close it, the screen goes black, I have to restart the iOS app and get no credit.

is anyone else getting this? It’s been a problem on and off all week, since this new challenge started.

Got the same problem. Annoying as hell and you loose the credits

 

[Chloe11111]

Got the same problem. Annoying as hell and you loose the credits

Don't click X. Click download now, then done. No download and the video closes and you get the item

 

[Major Tom]

Don't click X. Click download now, then done. No download and the video closes and you get the item

This worked for my iOS at first, and then some ads were ok, others total black screen and forced restart; now all of them are forced restart, with reset timers for items, and a lost blue launch prep kit as I was deciding whether to join or captain a launch. Sent a ticket in; now waiting for the response.

 

[Hyperion1722]

It is a ploy from GI so that you will be forced to upgrade using greenies. That's why they are not fixing it. Such greed...

 

[Rick]

Just got an in game message from support asking if I still needed help otherwise request would be closed. No mention that they’ve dealt with the issue... aaarrrrgggghhh.

 

[Hogfather]

Hi I watch videos to get credit towards upgrading the game studio but I get to the end of the video and when I press the “x” to close it, the screen goes black, I have to restart the iOS app and get no credit.

is anyone else getting this? It’s been a problem on and off all week, since this new challenge started.

I have same problem