Windows Lost progression, no anwser from GI

• 25 November 2020

• #1

J

Jeremia

Device

1. Facebook

Username

jeremia39

On friday 20 I had to reinstall Bluestack. And when I opened the game i was level 1.
I contacted GI support twice and no answser so far.

 

• 25 November 2020

• #2

M

MikeH

1000+ Star Club

All New Tadashi

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Device

1. iPhone

Username

MikeH

Play the game under the same google account and upgrade to level 3. Pop up window shall appear if you want to load the old game. If not, try to close the game, open again it should work.

 

• 25 November 2020

• Thread starter
• #3

J

Jeremia

Device

1. Facebook

Username

jeremia39

A350 said:

Play the game under the same google account and upgrade to level 3. Pop up window shall appear if you want to load the old game. If not, try to close the game, open again it should work.

Click to expand...

Thanks for the tip
I try both solutions no pop windows.

 

• 25 November 2020

• Thread starter
• #4

J

Jeremia

Device

1. Facebook

Username

jeremia39

I tried tor redownlaod the game

 

• 25 November 2020

• #5

M

MikeH

1000+ Star Club

All New Tadashi

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Device

1. iPhone

Username

MikeH

Jeremia said:

Thanks for the tip
I try both solutions no pop windows.

Click to expand...

I see a lot of players now with issues like this. I am sorry it is not working for you.

 

• 25 November 2020

• #6

P

PlatinumFox

350+ Star Club

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Device

1. iPad

Friend Code

03ity5cfp

Username

aPlat "item"

Have you checked the spam folder of your email? That is were I found the reply from GI. Once we could communicate, they were able to help me.

 

View My Signature

• 26 November 2020

• Thread starter
• #7

J

Jeremia

Device

1. Facebook

Username

jeremia39

They finaly answered yesterday afternoon ti propode the same things as you a350, to go to level 3 and to reconctact them.
Now I can't even load a plane in my game and they do not answer. So long thanksgiving event, and I beggin to think they don't care and I have lost 7 years progress of gaming evereyday....

 

• 26 November 2020

• #8

Gt city

1000+ Star Club

VIP Flyer

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Device

1. Android
2. iPad

Friend Code

044oubj6

Username

Gt city 5 | Gt city 3

Jeremia said:

They finaly answered yesterday afternoon ti propode the same things as you a350, to go to level 3 and to reconctact them.
Now I can't even load a plane in my game and they do not answer. So long thanksgiving event, and I beggin to think they don't care and I have lost 7 years progress of gaming evereyday....

Click to expand...

Hi. Can you post here your game code, please?

 

View My Signature

• 26 November 2020

• Thread starter
• #9

J

Jeremia

Device

1. Facebook

Username

jeremia39

The new game code or the former one ?
The new one is 04j8qq92l
Now they say I am not logged on my google play but I am

 

• 26 November 2020

• #10

Madge59230

1500+ Star Club

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Device

1. iPad

Username

Madge

Jeremia said:

The new game code or the former one ?
The new one is 04j8qq92l
Now they say I am not logged on my google play but I am

Click to expand...

You need to give them the new and the old Codes. Then they can replace the old on top of the new.

 

View My Signature

• 26 November 2020

• Thread starter
• #11

J

Jeremia

Device

1. Facebook

Username

jeremia39

Madge59230 said:

You need to give them the new and the old Codes. Then they can replace the old on top of the new.

Click to expand...

I gave them the old and the new code siince 5 days ...

 

• 26 November 2020

• #12

Madge59230

1500+ Star Club

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Device

1. iPad

Username

Madge

Jeremia said:

I gave them the old and the new code siince 5 days ...

Click to expand...

GT city above has asked you to post the codes. You’ve only posted one.

 

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• 26 November 2020

• Thread starter
• #13

J

Jeremia

Device

1. Facebook

Username

jeremia39

The new one is 04j8qq92l
The former is 04x6hufme

 

• 28 November 2020

• Thread starter
• #14

J

Jeremia

Device

1. Facebook

Username

jeremia39

Now it's a week I am waiting for solution.

 

• 2 December 2020

• Thread starter
• #15

J

Jeremia

Device

1. Facebook

Username

jeremia39

Finally I tried to reinstall the game a third time. Then I reached level 3 and this time I had the pop up window and could take back my game. !
Great. As I had tons of bonus never used I used to try to complete the thanksgiving event in 3 day ! Almost complated level 19 !!!

 

• 4 December 2020

• #16

R

Requested Deletion 060121

Jeremia said:

On friday 20 I had to reinstall Bluestack. And when I opened the game i was level 1.
I contacted GI support twice and no answser so far.

Click to expand...

Same thing happened with me

 

• 4 December 2020

• #17

R

Requested Deletion 060121

But after sometime my progress was back. But there were some changes in the game. Eg:- friend code , game format etc

 

• 4 December 2020

• #18

R

Requested Deletion 060121

G! should do something.

 

• 4 December 2020

• #19

R

Requested Deletion 060121

Or atleast reply

 

• 4 December 2020

• #20

R

Requested Deletion 060121

Hope your progress will be back