iOS Violated Terms of Service!?

[Flayer6]

I just updated to 5.3.15 (I assume V-Day event). When game started I got 2 messages saying I violated ToS and I can only send request to tech about issue (which I did) but that screen stays overlaying everything and can't be removed. Anyone else? All I did was d/l for app store.

 

[Pakman]

Ditto - @Deetee04

Updated on IOS on my main Pakman game - played for about an hour. Went to visit neighbours and then when came back to my airport received a violation error message. Can’t reopen the game continue to play or send out a ticket - not sure what quite happened but ....arrrrghhhhhhh

 

[Ddave1]

Same here, I am absolutely fuming with these fools now

I have been messaging valerie in support for weeks about losing launch rewards, today she told me that according to the database I have not missed any rewards and then this happens

Just before I got the violation message I landed several alliance flights none of which registered

This game is now a complete joke run by fools

My game is locked out because of this

 

[Flayer6]

bunch of terd holders!

 

[Bali Hi]

I'm going to throw my hat in the ring.
My iPad game "BaliOS" also violated terms of service.

Is this something Free2Play should be made aware of ??

 

[Flayer6]

absolutely
tell the world

 

[Ddave1]

I'm going to throw my hat in the ring.
My iPad game "BaliOS" also violated terms of service.

Is this something Free2Play should be made aware of ??

Why - what’s he going to do, come on here and say it’s okay the game was tested before it was released. I’m sick of the piss poor programming we have to put up with. It’s time and time again, every time there is a new release we get new issues.

In the last month alone I’ve lost many launch rewards, had flights not count to alliance tasks, had the horrendous lag issue and now this. GI have got to rank as the worse game programming company out there.

 

[Angie]

Updated game, started playing, received messages shown below. Contacted support sending screenshots. This is a real pain!!!

 

[Husam]

Lets put warning for others
Dont update your game there is a bug wait till Gi fixed.
Good Luck all

 

[Bali Hi]

I'm going to throw my hat in the ring.
My iPad game "BaliOS" also violated terms of service.

Is this something Free2Play should be made aware of ??

That was fast - my BaliOS game has been unblocked.
I did send a message from my iPad after clicking OK on the violation terms.

Was that a fluke?
@Pakman, @Deetee04

 

[Pakman]

That was fast - my BaliOS game has been unblocked.
I did send a message from my iPad after clicking OK on the violation terms.

Was that a fluke?
@Pakman, @Deetee04

Received an email message from Gi apologising and saying developers are aware of issue ad that they have unblocked game. Not however had chance yet to reopen the game yet.

 

[Pakman]

Ok game has been unblocked but I’ve lost all progress from today - including completing 2 ‘Riding the carriage’ quest collections. Could be worse and fair play to them for sorting this out speedily - I would advise delaying IOS update for time being especially on iPad.

 

[Flayer6]

I'm no longer violating but GI certainly is.

 

[Angie]

My game is unblocked now but in my Alliance I suspect a huge loss of passengers carried!

 

[Letadelko Kane]

For what it's worth, I had the same error on Android last week, but could still open a ticket. Customer service replied that the violation is time change on my device. What happened is that I was traveling and the time zone on my phone updated. My game was unblocked 24 hours later based on the explanation.

 

[Bali Hi]

Ok, just a few minutes ago, I have a new problem while loading Airport City ver 5.3.17 (iPad).

It says "Downlading failed. Your promo code is BaliOS. Please contact tech support".

But clicking Tech Support does nothing.
Clicking Try Again also does nothing...

Anybody has this problem?

 

[Angie]

Ok, just a few minutes ago, I have a new problem while loading Airport City ver 5.3.17 (iPad).

It says "Downlading failed. Your promo code is BaliOS. Please contact tech support".

But clicking Tech Support does nothing.
Clicking Try Again also does nothing...

Anybody has this problem?

I have not had this problem but I find the best way to contact tech support is: game-insight.com

 

[Bali Hi]

I have not had this problem but I find the best way to contact tech support is: game-insight.com

I solved the problem.
My home wifi internet has problems connecting to GI server (it happens for a stretch of days at times).
I was able to download the partial update required using a cellular internet connection.

Thanks.

 

[Flayer6]

They always blame me for having a bad internet connection and vids keep crashing iPad. Why then does my wife's android connected to same wifi never crash.
They keep asking for log files but the iPad isn't creating them.
PITA

 

[Bali Hi]

They always blame me for having a bad internet connection and vids keep crashing iPad. Why then does my wife's android connected to same wifi never crash.
They keep asking for log files but the iPad isn't creating them.
PITA

Are you saying that your iPad & your wife's Android connected to the same wifi, Android has a better connection?

My iPad also seen to crash more often. Quite frequently, I left the game on, but when I on the iPad, game is not loaded.
Probably crashed.