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Android Not getting credit for videos watched

Discussion in 'Airport City Bugs, Glitches & Errors' started by mwraymer, 12 August 2017.

  1. mwraymer

    mwraymer Well-Known Member

    102
    75
    Android
    043ah8xs
    1Storm
    Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?
     
  2. Jostein

    Jostein Active Member

    458
    120
    Android
    04ygn6mm
    Jostein
    @mwraymer

    I have the same problem, happens about 1/4 times i see a video
     
  3. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Tha sa
    The same happened with me..
     
  4. I was never able to get anything from watching video for about a month now..
    I thought it was the level thing since it was about the time I hit 60. But seems like that is happening to many people.. interesting..
     
  5. david smith

    david smith 150+ Star Club Active Member

    4,810
    1,411
    Android, Windows PC
    209aba02, 20xblwtp,04rn9r1c
    GMRDR,GMRDR3,DS2
    its happening to me, and I'm contacting GI Support
     
  6. The answer I received from the support team was that their development team is aware of this issue and working on it, and keep updating my game in case there's a fix! There were 3,4 updates since that answer, and it is still the same..
     
  7. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Sometimes I get the rewards now it's rare when I'm not getting reward.
     
  8. mwraymer

    mwraymer Well-Known Member

    102
    75
    Android
    043ah8xs
    1Storm
    I received the same answer, but still not working even after all the updates
     
  9. Exactly! I dont think they are working on it. Just giving that answer to stop us complaining.. Thats what I am guessing.
     
    mwraymer likes this.
  10. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Today i watched 2 videos. But I got reward for only one.
     
  11. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    True. Even I think so
     
    KingJJ likes this.
  12. At least you got one. I never get any items no matter how many videos I watch :(
     
  13. Arek

    Arek New Member

    1
    0
    Android
    0483l8rx
    Aronson
    I have the same problem. It helped move the game to another phone. It works here. Later I will try to move back to the previous device.
     
  14. Try clearing the cache on your device each day. It often helps with video issues. For iOS devices, a simple reboot will do the trick.
     
    Speed likes this.
  15. david smith

    david smith 150+ Star Club Active Member

    4,810
    1,411
    Android, Windows PC
    209aba02, 20xblwtp,04rn9r1c
    GMRDR,GMRDR3,DS2
    @Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

    here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



    Katherine Novak (Game Insight Support)

    Oct 4, 11:33 MSK

    Dear David,


    We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

    All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

    Keep me posted in case you come across any other concern!

    Sincerely,
    Katherine
    Game Insight Support Team
     
    Bob69bob likes this.
  16. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    How long
     
  17. david smith

    david smith 150+ Star Club Active Member

    4,810
    1,411
    Android, Windows PC
    209aba02, 20xblwtp,04rn9r1c
    GMRDR,GMRDR3,DS2
    not sure but will keep u posted, when they give me an answer
     
  18. Thanks for sharing @david smith. This seems a bit better than the answer I received in August, although they still don't tell when or whether it will be fixed. I hope they did find the cause and are working on it!
    I miss the time when I could get some items needed for my buildings by watching video!
     
    mwraymer likes this.
  19. Windows-users :cry::cry::cry:

    (myself included)
     
    Speed and Bob69bob like this.
  20. mwraymer

    mwraymer Well-Known Member

    102
    75
    Android
    043ah8xs
    1Storm
    Thanks for the update @david smith
     

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