1. Welcome to AirportCityGame

    AirportCityGame is the Number One forum when it comes to the hit Android, iOS, Windows and Amazon game Airport City!

    Chat to other players, swap items in the Daily Trade Forum and help each other complete Space Missions!

Android Not getting credit for videos watched

Discussion in 'Airport City Bugs, Glitches & Errors' started by mwraymer, 12 August 2017.

  1. mwraymer

    mwraymer Well-Known Member

    Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?
     
    View Signature
  2. Jostein

    Jostein Active Member

    563
    133
    Android
    04ygn6mm
    Jostein
    @mwraymer

    I have the same problem, happens about 1/4 times i see a video
     
    View Signature
  3. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Tha sa
    The same happened with me..
     
    View Signature
  4. I was never able to get anything from watching video for about a month now..
    I thought it was the level thing since it was about the time I hit 60. But seems like that is happening to many people.. interesting..
     
    View Signature
  5. david smith

    david smith 150+ Star Club Active Member

    5,055
    1,637
    Android, Windows PC
    209aba02, 20862zbj,04rn9r1c,20xwk96h
    GMRDR,GMRDR3,DS2, g reeper
    its happening to me, and I'm contacting GI Support
     
    View Signature
  6. The answer I received from the support team was that their development team is aware of this issue and working on it, and keep updating my game in case there's a fix! There were 3,4 updates since that answer, and it is still the same..
     
    View Signature
  7. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Sometimes I get the rewards now it's rare when I'm not getting reward.
     
    View Signature
  8. mwraymer

    mwraymer Well-Known Member

    I received the same answer, but still not working even after all the updates
     
    View Signature
  9. Exactly! I dont think they are working on it. Just giving that answer to stop us complaining.. Thats what I am guessing.
     
    View Signature
    mwraymer likes this.
  10. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    Today i watched 2 videos. But I got reward for only one.
     
    View Signature
  11. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    True. Even I think so
     
    View Signature
    KingJJ likes this.
  12. At least you got one. I never get any items no matter how many videos I watch :(
     
    View Signature
  13. Arek

    Arek New Member

    1
    0
    Android
    0483l8rx
    Aronson
    I have the same problem. It helped move the game to another phone. It works here. Later I will try to move back to the previous device.
     
  14. Try clearing the cache on your device each day. It often helps with video issues. For iOS devices, a simple reboot will do the trick.
     
    View Signature
    Speed likes this.
  15. david smith

    david smith 150+ Star Club Active Member

    5,055
    1,637
    Android, Windows PC
    209aba02, 20862zbj,04rn9r1c,20xwk96h
    GMRDR,GMRDR3,DS2, g reeper
    @Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

    here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



    Katherine Novak (Game Insight Support)

    Oct 4, 11:33 MSK

    Dear David,


    We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

    All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

    Keep me posted in case you come across any other concern!

    Sincerely,
    Katherine
    Game Insight Support Team
     
    View Signature
    Bob69bob likes this.
  16. Rinju P S

    Rinju P S Member

    69
    17
    Android
    049f72mw
    Rinj
    How long
     
    View Signature
  17. david smith

    david smith 150+ Star Club Active Member

    5,055
    1,637
    Android, Windows PC
    209aba02, 20862zbj,04rn9r1c,20xwk96h
    GMRDR,GMRDR3,DS2, g reeper
    not sure but will keep u posted, when they give me an answer
     
    View Signature
  18. Thanks for sharing @david smith. This seems a bit better than the answer I received in August, although they still don't tell when or whether it will be fixed. I hope they did find the cause and are working on it!
    I miss the time when I could get some items needed for my buildings by watching video!
     
    View Signature
    mwraymer likes this.
  19. Below_Average_AC_Player

    Below_Average_AC_Player Well-Known Member

    624
    309
    Windows PC
    Windows-users :cry::cry::cry:

    (myself included)
     
    Speed and Bob69bob like this.
  20. mwraymer

    mwraymer Well-Known Member

    Thanks for the update @david smith
     
    View Signature

Share This Page