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iOS Blocked & Support won't Respond!

Discussion in 'Airport City Bugs, Glitches & Errors' started by Giana, 16 July 2018.

  1. Giana

    Giana New Member

    iPhone
    03s3waxq
    Giana
    I was blocked (for no known reason!) I don't do anything that's against the rules. I contacted Support and they haven't responded and it's been 1.5 days
     
  2. Dafsade

    Dafsade Active Member

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    It happened to @LjGibbs ! It was because of "time traveling" If I am not wrong. did you traveled ? Did you mannually changed time of your device ?

    Maybe we should ask @AJ !
     
  3. First of all do you have a number given by gi when you logged your problem with them? If not then you havent gone through the right link. Use the shortcut in the bottom of this page to give details of your problem, they will send you back automatically a reference number. Without the number they don't know you exist.

    Then you wait 24 hours max.

    @Dafsade leave AJ out of this. His job is not to look after everyone problem. Go through the right channels and it'll get sorted. No number it'll never get sorted.!
     
  4. LjGibbs

    LjGibbs 150+ Star Club VIP Flyer Active Member

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    LjGibbs
    It did indeed @Dafsade and I have never cheated the game nor time-cheated I wouldn't even know how to nor want to. The ban was fixed rather quickly thanks to AJ.
    Even though the ban was lifted that same day my fireworks (from the previous event) failed to register and just kept rolling back until the day before the event finished and then they fixed it so after a few email's from them I told them that the event was now finished and nothing could be done THEN I get a message last night (again) from support, they really know how to make you feel like sh*t.

    "Dear Nicola, I have contacted the devs and they checked all the details: according to our database, your game was suspected in time-cheating during the event. That's why the fireworks weren't counted correctly. At the moment, your game is unblocked. Please try to avoid manual time-changing in the future and you won't face an issue like this anymore. Sincerely, Natalie

    They ban the innocent and then I just take a look at the alliance league and I just, well...:censored::banghead:
     
  5. Dafsade

    Dafsade Active Member

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    @Madge59230 please read the attached file :).
    tag.PNG
     
  6. Dafsade

    Dafsade Active Member

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    JokerJoker...
     
  7. LjGibbs

    LjGibbs 150+ Star Club VIP Flyer Active Member

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    LjGibbs
    Yep!
     
    Dafsade likes this.
  8. Dafsade

    Dafsade Active Member

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    Yes, of course ! First thing AJ would ask is a ticket number !
     
  9. LjGibbs

    LjGibbs 150+ Star Club VIP Flyer Active Member

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    LjGibbs
    @Giana can you please post your ticket number? :)
     
  10. @Giana I think you can confirm that your game is now working correctly?
     
    LjGibbs likes this.

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