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Android Age of ash - no burnt trees

Discussion in 'Airport City Bugs, Glitches & Errors' started by Attila, 18 April 2018.

  1. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    Hello Community!

    As the title already says, i have a problem on my android phone with the new quest "Age of ash".
    Unfortunately, they are no burnt trees spawning around my own city, but i could see them in neighbour cities. I only have a "!" over the volcano in my own city.

    I have already contacted the support, they said this issue where fixed, i only need a stable internet connection. Everything works fine (even Ranking in the quest), but they are still no trees in my city.

    I have tried these options multiple times, without succes:
    - restarted the game
    - restarted the phone
    - emptied the cache of the app
    - deleted the app-data and reloaded the city

    I would love to play and complete this quest, so:
    Has anyone the same problem or had it and found already a solution?

    Thanks and best regards
     
  2. Jeff P

    Jeff P Active Member

    43
    15
    Windows PC
    204m9hj1
    JP
    Yes having same problem except with Windows, I sent a request, but no reply
     
  3. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    The answer of the support was today:

    "Please, wait until the volcano changes the stage. Since it only appeared, the are very few burnt trees yet. They will start to appear soon. There is no error in the situation described."

    I tried the game on Facebook, there were directly some burnt trees with '!' in the city. So it is certanly an issue and they have no idea, what causes it. Really too bad...
     
  4. Dan

    Dan Active Member

    516
    241
    iPad
    Dan's Small City
    Dans-*item*
    Is your game level 8 or above?
     
  5. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    On my Android, where i cant see burnt trees, i have Level 32. On Facebook, where the event works fine, i have just reached Level 8.
     
  6. go into left side pop up to side quests, click on show me
    i did that and they appeared
     
  7. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    [​IMG]
    [​IMG]
    Sorry, the game language is german, but do you mean this?:
    https://ibb.co/bFSwCS
     
  8. no from the event pop up on the left

    i cant post pics here

    but the 2nd tab, see the show me on the burnt trees item etc
     
  9. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    [​IMG]
    A tap on that button just opens the normal quest pop up, i have just shown.
    https://ibb.co/j7nXK7
     
  10. ok, i did that and then my burnt trees shown up
    sorry it did not help
     
  11. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    thank you anyway :)
     
    Jeff P likes this.
  12. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    It seems to be that the support don't understand the problem...they said again, it would be normal, that at beginning there are only a few trees and the volcano should change stages.
    I don't have only a few, i don't had not a single one since the event started...what's not to understand?

    The most of my neighbours completed the quest already. It's really sad, that the support is so incompetent...
     
    Jeff P and Agent_L like this.
  13. Jeff P

    Jeff P Active Member

    43
    15
    Windows PC
    204m9hj1
    JP
    I am right there with you I don not have a single tree and finally got a reply with the same answer as you
    Wait till volcano get bigger :(
     
  14. Jeff P

    Jeff P Active Member

    43
    15
    Windows PC
    204m9hj1
    JP
    Trees just started showing up as the volcano grew, i guess they were right :banghead:
     
  15. Attila

    Attila Active Member

    Android
    04a8xgv4
    Attila
    Same for me :) Finally!!
    Maybe they were right, or just found that bug. However, good luck for you, hope you have enough time and luck to complete the quest ;)
     
    Jeff P likes this.

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