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Getting the game progress to another platform

suckerp

350+ Star Club
Device
  1. Android
  2. Windows PC
Friend Code
04sj8mjr
Username
SPNEW-NeededItem
Hello Free2Play

I have a question. Will it be possible in the near future to get the game progress you made on one platform to another? Like when you switch from iOS or Windows(Phone) to Android and so on?

Since my WindowsPhone is finally dying and there are no real new WindowsPhones available I'm forced to use another platform. But if I do so I'll lose all my progress and start from 0 again.
After investing about of 2 years and a bit of money in the game it would be really hard to motivate myself to invest any time or money in the game again.

From what I've heard so far it might be possible to get the progress from my WindowsPhone to a WindowsPC, but that's not the same since I won't be able to play anywhere but at home.
With cross-platform visits and gifting being available for quite some time now why isn't transferring the game progress?

And since the support is always non-specific on this topic I'd like to ask you if you could please tell us if you're working on it and if so, when we can expect this feature.

Thanks.
 

Free2Play

VIP Flyer
Former AC Developer
Device
  1. iPhone
Write a ticket to support team to transfer your game progress, it's usually possible between mobile platforms. That'll be a one-time transfer and it usually takes some time, though. It's not an automated procedure done in one click yet.

We don't plan to do "constant" sync between different platforms — that would require always-on Internet connection, and that's not what majority of Airport City players want.
 
Last edited:

Agent_L

350+ Star Club
VIP Flyer
Device
  1. Windows Mobile
Username
Agent L
Write a ticket to support team to transfer your game progress, it's usually possible between mobile platforms. That'll be a one-time transfer and it usually takes some time, though. It's not an automated procedure done in one click yet.
Support always says it's impossible, even between iPhone and iPad. Does this procedure have any special name so we can ask for it specifically?
 

suckerp

350+ Star Club
Device
  1. Android
  2. Windows PC
Friend Code
04sj8mjr
Username
SPNEW-NeededItem
Write a ticket to support team to transfer your game progress, it's usually possible between mobile platforms. That'll be a one-time transfer and it usually takes some time, though. It's not an automated procedure done in one click yet.

We don't plan to do "constant" sync between different platforms — that would require always-on Internet connection, and that's not what majority of Airport City players want.
Those are fantatsic news.
But strange, when I asked the German support last week if it would be possible to take my game from WindowsPhone to Android or iOS they said strictly NO.

Once I get my next phone, hopefully before xmas, I'll try the support again and quote you on this. :)
 

Wasted Eagle

1200+ Star Club
VIP Flyer
Device
  1. None of the above
Support always says it's impossible, even between iPhone and iPad. Does this procedure have any special name so we can ask for it specifically?
It's probably the one where they transfer your funds, level and stars to a new game on the other device. And then go back and forth for ages to get bonuses, special buildings, etc., etc....
Not new, but a lot of red tape.

But, if it's a new one, yeah:woot:, progress!
 

Agent_L

350+ Star Club
VIP Flyer
Device
  1. Windows Mobile
Username
Agent L
I think it's also simpler if they calculate the value of all the buildings you can purchase with gold or green and transfer all the funds to let you rebuild yourself. Only transfer special buildings you only get from events or collections.
The point is they don't transfer anything in such case, so you lose all special buildings.
 

Kesh

Moderator
700+ Star Club
Device
  1. iPhone
Friend Code
03bcgunw
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Kesh
I think it's also simpler if they calculate the value of all the buildings you can purchase with gold or green and transfer all the funds to let you rebuild yourself. Only transfer special buildings you only get from events or collections.
they can but they won't. Due to their refund policy I lost huge amounts of collections, items, maps, space chests, space fuel, QLs...
 

Cosmic Blue

VIP Flyer
Device
  1. Windows PC
Username
yarcb (windows pc)
I think it's also simpler if they calculate the value of all the buildings you can purchase with gold or green and transfer all the funds to let you rebuild yourself. Only transfer special buildings you only get from events or collections.


you have a nice idea unfortunately they cannot see what amount of greenies/gold you have purchased in the past. As evidenced by past requests that yuou provide receipts for money spent.

I believe that Airport City game does not keep an accurate record of whom spent what because several different companies/accounts are involved.
 

suckerp

350+ Star Club
Device
  1. Android
  2. Windows PC
Friend Code
04sj8mjr
Username
SPNEW-NeededItem
Free2Play
It worked, it really worked. Thank you so much, Ivan.

I contacted the support yesterday quoting you and they said they'll check it and at about noon today I got a mail from the support saying they uploaded my save game and I should start the game on the new phone. The game froze for about five seconds (which felt like an eternity) and then there it was. The save game state was from about 1 hour prior so I didn't lose much. The only negative thing is that I lost my whole neighbour list. But most of them I can hopefully get back.
Nonetheless I'm so happy right now. :singing::singing::singing:
 

Wasted Eagle

1200+ Star Club
VIP Flyer
Device
  1. None of the above
Free2Play
It worked, it really worked. Thank you so much, Ivan.

I contacted the support yesterday quoting you and they said they'll check it and at about noon today I got a mail from the support saying they uploaded my save game and I should start the game on the new phone. The game froze for about five seconds (which felt like an eternity) and then there it was. The save game state was from about 1 hour prior so I didn't lose much. The only negative thing is that I lost my whole neighbour list. But most of them I can hopefully get back.
Nonetheless I'm so happy right now. :singing::singing::singing:
WoW! Ground breaking stuff! (y)
 

Amit Choudhary

150+ Star Club
Device
  1. Android
Friend Code
23zevsx0
Username
AM_Event Items
Free2Play
It worked, it really worked. Thank you so much, Ivan.

I contacted the support yesterday quoting you and they said they'll check it and at about noon today I got a mail from the support saying they uploaded my save game and I should start the game on the new phone. The game froze for about five seconds (which felt like an eternity) and then there it was. The save game state was from about 1 hour prior so I didn't lose much. The only negative thing is that I lost my whole neighbour list. But most of them I can hopefully get back.
Nonetheless I'm so happy right now. :singing::singing::singing:
Hey! You switched to which platform? I'm on Windowsphone and I also wanna switch to the other OS. Mine is Nokia Lumia 1020 with WP 8.1. And I'm afraid this will not get GI support in a long run.
Most probably I'll switch to Android.
Thank you.
 

suckerp

350+ Star Club
Device
  1. Android
  2. Windows PC
Friend Code
04sj8mjr
Username
SPNEW-NeededItem
Hey! You switched to which platform? I'm on Windowsphone and I also wanna switch to the other OS. Mine is Nokia Lumia 1020 with WP 8.1. And I'm afraid this will not get GI support in a long run.
Most probably I'll switch to Android.
Thank you.
I switched from WP8.1 (Lumia920) to Android. I can PM you the email I wrote to the GI support, if you like.
 
Device
  1. Windows PC
Friend Code
w33nton
Username
Veltro
Guys, I'm stuck with my Surface running under Win 8.1RT. Wrote to support my request about transfer to Android, GI support replied that they can't. Is anyone knows the magic word?
 
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