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game reset?

Device
  1. Windows PC
Friend Code
wqu45nz
Username
Cap'n Joker
got up to a lvl 18 in four days only to find im at lvl1 when i opened the game today what happened?
 
Device
  1. Android
Friend Code
23x64enx
Username
AL.Snow
One Question, please point me to the right thread/forum if this is not the place...
I need to take back up of the game on my Windows Mobile Phone...How do i Do it?
I need to sync my game between by Windows Phone 10 and Windows PC ..How do i Do it?
In case the game resets, how to approach GI to restore it to the same level with all the items restored? how should i provide this information to GI? where should i provide this information to GI?
 

Cosmic Blue

VIP Flyer
Device
  1. Windows PC
Username
yarcb (windows pc)
@Brijesh Shetty

1. to back up your windows phone you will need a program like titanium pro or system tuner pro which allows back up of games. open titanium or system tuner pro app, select back up, select game and follow instructions. Your phone needs to be rooted for this to work.

2. GI consider each platform to be a separate game and does not allow syncing.

3. you open a ticket with GI and provide them with the information requested. usually your game name, level you are at and they may request other items.

4. To back up pc windows you need to have access to your root files.
 
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