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Windows Game blocked, cheat message?

Device
  1. Windows PC
Friend Code
20z07z6b
Username
Thimomam
My game (adding friends, alliances, gift sending and receiving) is blocked, a pop-up message shows up that says that I cheated. I don't know what went wrong and sent a message to the developers through Tec Support. Does anybody know how long it takes before I get a reaction?
I really want to keep playing but now I have to have the game open al day or time will stop and I cannot help any of my neighbours :(
 
Device
  1. Android
Friend Code
04gdf349
Username
ArGi1981
@Thimomam @ArGi1981
You can make it faster by including a screenshot of your settjngs page which shows your time settings are on automatic. They will ask for this..
You were right they would ask for it, they just did. Weird issue, my time never changed and I've never had this issue on my Android-phone (which did change time-zones during the summer holidays:ROFLMAO: ). Well, anywayz, hope they unblock it quickly. Hope @Thimomam is also quickly recovered.
 
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You were right they would ask for it, they just did. Weird issue, my time never changed and I've never had this issue on my Android-phone (which did change time-zones during the summer holidays:ROFLMAO: ). Well, anywayz, hope they unblock it quickly
First time it happened to me i was sitting in the garden! Android again. It appears to happen less often than before though so they have tweeked something. Glad your on the way back.
 
Device
  1. Windows PC
Friend Code
20z07z6b
Username
Thimomam
When I click the gift-button now I can send gifts but have no friends, they al disappeared and when I want to add I get a popup that I am a cheater? Or that all the people I want to add are cheaters?
My alliance all give a cheatermessage when I want to visit, is this normal?
 
Device
  1. Android
Friend Code
04gdf349
Username
ArGi1981
When I click the gift-button now I can send gifts but have no friends, they al disappeared and when I want to add I get a popup that I am a cheater? Or that all the people I want to add are cheaters?
My alliance all give a cheatermessage when I want to visit, is this normal?
Did you get a response from support and did you act accordingly? If so, just send them another message asking if there is anything you can do to speed up the process. I got my account unblocked yesterday (I did have to remind them though, after I sent the requested screenshot the day before that already)
 
Device
  1. Windows PC
Friend Code
20z07z6b
Username
Thimomam
Did you get a response from support and did you act accordingly? If so, just send them another message asking if there is anything you can do to speed up the process. I got my account unblocked yesterday (I did have to remind them though, after I sent the requested screenshot the day before that already)

Do you have access to your friends and allies now?
 
Device
  1. Android
Friend Code
04zjxcg3
Username
Wolf
WolfAngus, use the link shown below to contact support, I have used this link over the years and it has always been reliable:

http://www.game-insight.com/en/support

Thanks for the link.

It seems AC consider me as a "time traveller". I don't change any parameter on my tablet... Anyway, I must "correct time / date settings", then take a picture of my tablet to prove it's correct(funny as I don't touch anything ^^ The date / time is already in automatic mode).
 
Thanks for the link.

It seems AC consider me as a "time traveller". I don't change any parameter on my tablet... Anyway, I must "correct time / date settings", then take a picture of my tablet to prove it's correct(funny as I don't touch anything ^^ The date / time is already in automatic mode).
Just take a picture of the page and send it. If it happens again, send it when you first contact them. Can knock off a couple of days.
 

augustnightsky

1200+ Star Club
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Device
  1. Android
  2. iPad
  3. Windows PC
Friend Code
Augustnighsky 034cv6dj AirNorth99 Aug99 04xnwpis Aug3 0485j61x Scoot 20KNB6FR3 (NEW)
Username
Augustnightsky
Big joke is my support game got blocked yesterday. Is on automatic! Looks like it didnt like the automatic hour change.! Lol!

But its just been unblocked. Very rapid, less than 12 hours. Thanks Gi.
My game got blocked as well. I have never touched the date and Time settings. I was also on automatic,
 
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