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iOS Blocked & Support won't Respond!

Device
  1. iPhone
Friend Code
03s3waxq
Username
Giana
I was blocked (for no known reason!) I don't do anything that's against the rules. I contacted Support and they haven't responded and it's been 1.5 days
 
I was blocked (for no known reason!) I don't do anything that's against the rules. I contacted Support and they haven't responded and it's been 1.5 days
First of all do you have a number given by gi when you logged your problem with them? If not then you havent gone through the right link. Use the shortcut in the bottom of this page to give details of your problem, they will send you back automatically a reference number. Without the number they don't know you exist.

Then you wait 24 hours max.

@Dafsade leave AJ out of this. His job is not to look after everyone problem. Go through the right channels and it'll get sorted. No number it'll never get sorted.!
 

LjGibbs

350+ Star Club
Device
  1. Windows PC
It happened to @LjGibbs ! It was because of "time traveling" If I am not wrong. did you traveled ? Did you mannually changed time of your device ?

Maybe we should ask @AJ !

It did indeed @Dafsade and I have never cheated the game nor time-cheated I wouldn't even know how to nor want to. The ban was fixed rather quickly thanks to AJ.
Even though the ban was lifted that same day my fireworks (from the previous event) failed to register and just kept rolling back until the day before the event finished and then they fixed it so after a few email's from them I told them that the event was now finished and nothing could be done THEN I get a message last night (again) from support, they really know how to make you feel like sh*t.

"Dear Nicola, I have contacted the devs and they checked all the details: according to our database, your game was suspected in time-cheating during the event. That's why the fireworks weren't counted correctly. At the moment, your game is unblocked. Please try to avoid manual time-changing in the future and you won't face an issue like this anymore. Sincerely, Natalie

They ban the innocent and then I just take a look at the alliance league and I just, well...:censored::banghead:
 

Dafsade

350+ Star Club
Device
  1. iPhone
Friend Code
PM me :)
Username
dafsade
First of all do you have a number given by gi when you logged your problem with them? If not then you havent gone through the right link. Use the shortcut in the bottom of this page to give details of your problem, they will send you back automatically a reference number. Without the number they don't know you exist.

Then you wait 24 hours max.

@Dafsade leave AJ out of this. His job is not to look after everyone problem. Go through the right channels and it'll get sorted. No number it'll never get sorted.!

@Madge59230 please read the attached file :).
tag.PNG
 

Dafsade

350+ Star Club
Device
  1. iPhone
Friend Code
PM me :)
Username
dafsade
It did indeed @Dafsade and I have never cheated the game nor time-cheated I wouldn't even know how to nor want to. The ban was fixed rather quickly thanks to AJ.
Even though the ban was lifted that same day my fireworks (from the previous event) failed to register and just kept rolling back until the day before the event finished and then they fixed it so after a few email's from them I told them that the event was now finished and nothing could be done THEN I get a message last night (again) from support, they really know how to make you feel like sh*t.

"Dear Nicola, I have contacted the devs and they checked all the details: according to our database, your game was suspected in time-cheating during the event. That's why the fireworks weren't counted correctly. At the moment, your game is unblocked. Please try to avoid manual time-changing in the future and you won't face an issue like this anymore. Sincerely, Natalie

They ban the innocent and then I just take a look at the alliance league and I just, well...:censored::banghead:


JokerJoker...
 
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