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iOS Subscription paid but not renewed

A Merryflyer

Active Member
Device
  1. iPad
Friend Code
03nhxjex
Username
A Merryflyer
My Gold Subscription automatically renewed through iTunes this morning with the money being taken from by bank account.

This afternoon a plane needed repair, which prompted me to check my subscription within the game. It is asking me to subscribe. I tried the Restore Purchase option with no luck.

So I have been charged £25.99 for a second months Gold Subscription, but it isn't working.

Anyone else having the same problem, or had their renewal work ok on an iOS device?

upload_2018-5-3_19-28-32.png
 
My Gold Subscription automatically renewed through iTunes this morning with the money being taken from by bank account.

This afternoon a plane needed repair, which prompted me to check my subscription within the game. It is asking me to subscribe. I tried the Restore Purchase option with no luck.

So I have been charged £25.99 for a second months Gold Subscription, but it isn't working.

Anyone else having the same problem, or had their renewal work ok on an iOS device?

View attachment 12845
That's strange. Have you contacted apple customer support and Gi?
(btw, I thought you were not planning to renew it?)
 

A Merryflyer

Active Member
Device
  1. iPad
Friend Code
03nhxjex
Username
A Merryflyer
That's strange. Have you contacted apple customer support and Gi

I am lucky that where I work has an Apple Store and an Apple Support Team on-site, so I called down and someone from Apple took a look for me, and sorted the issue.

Basically, my Apple account is part of a Family Sharing Plan the subscription was available to the organiser of the Plan, not me, even though it was purchased and shows as a subscription on my device. The Apple guy basically just logged me out, logged in using the Plan Owners account, activated the subscription, logged out again and logged me back in.

I would suspect it was an Apple issue not a GI issue.

(btw, I thought you were not planning to renew it?)

I wasn't, but forgot to cancel the auto renew. C'est la vie.
 

Blue Jay

600+ Star Club
VIP Flyer
I am lucky that where I work has an Apple Store and an Apple Support Team on-site, so I called down and someone from Apple took a look for me, and sorted the issue.

Basically, my Apple account is part of a Family Sharing Plan the subscription was available to the organiser of the Plan, not me, even though it was purchased and shows as a subscription on my device. The Apple guy basically just logged me out, logged in using the Plan Owners account, activated the subscription, logged out again and logged me back in.

I would suspect it was an Apple issue not a GI issue.



I wasn't, but forgot to cancel the auto renew. C'est la vie.
That’s how they get ya and why I haven’t bothered yet cos i would forget every darn month lol
 

Dafsade

350+ Star Club
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  1. iPhone
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PM me :)
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dafsade
I am lucky that where I work has an Apple Store and an Apple Support Team on-site, so I called down and someone from Apple took a look for me, and sorted the issue.

Basically, my Apple account is part of a Family Sharing Plan the subscription was available to the organiser of the Plan, not me, even though it was purchased and shows as a subscription on my device. The Apple guy basically just logged me out, logged in using the Plan Owners account, activated the subscription, logged out again and logged me back in.

I would suspect it was an Apple issue not a GI issue.



I wasn't, but forgot to cancel the auto renew. C'est la vie.


I love reading French expression in an English speaker forum :D !

Thank you for this advice ! it is good to know :D !
 

Blue Jay

600+ Star Club
VIP Flyer
ah ok ! I didn't know that it was an internationnal expression ! I heard about "déjà vu", "rendez-vous", ... but never "c'est la vie" !
This forum is and education centre as well :). I have lots of trouble with phrases when i do my international work trips. Some raises quite a few laughs, some phrases bring some frowns. Language and phrasing are amazing
 

Dafsade

350+ Star Club
Device
  1. iPhone
Friend Code
PM me :)
Username
dafsade
This forum is and education centre as well :). I have lots of trouble with phrases when i do my international work trips. Some raises quite a few laughs, some phrases bring some frowns. Language and phrasing are amazing


Yes ! You’re right ! We can learn a lot of things !
It is all the fun of a work trip !!
 
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