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Android Age of ash - no burnt trees

Device
  1. Android
Friend Code
04a8xgv4
Username
Attila
Hello Community!

As the title already says, i have a problem on my android phone with the new quest "Age of ash".
Unfortunately, they are no burnt trees spawning around my own city, but i could see them in neighbour cities. I only have a "!" over the volcano in my own city.

I have already contacted the support, they said this issue where fixed, i only need a stable internet connection. Everything works fine (even Ranking in the quest), but they are still no trees in my city.

I have tried these options multiple times, without succes:
- restarted the game
- restarted the phone
- emptied the cache of the app
- deleted the app-data and reloaded the city

I would love to play and complete this quest, so:
Has anyone the same problem or had it and found already a solution?

Thanks and best regards
 
Device
  1. Android
Friend Code
04a8xgv4
Username
Attila
The answer of the support was today:

"Please, wait until the volcano changes the stage. Since it only appeared, the are very few burnt trees yet. They will start to appear soon. There is no error in the situation described."

I tried the game on Facebook, there were directly some burnt trees with '!' in the city. So it is certanly an issue and they have no idea, what causes it. Really too bad...
 
Device
  1. Android
Friend Code
04rnw6mrz
Username
Dan-*item*
The answer of the support was today:

"Please, wait until the volcano changes the stage. Since it only appeared, the are very few burnt trees yet. They will start to appear soon. There is no error in the situation described."

I tried the game on Facebook, there were directly some burnt trees with '!' in the city. So it is certanly an issue and they have no idea, what causes it. Really too bad...
Is your game level 8 or above?
 
Device
  1. Android
Friend Code
04a8xgv4
Username
Attila
go into left side pop up to side quests, click on show me
i did that and they appeared
bFSwCS

bFSwCS

Sorry, the game language is german, but do you mean this?:
https://ibb.co/bFSwCS
 
Device
  1. Android
Friend Code
04a8xgv4
Username
Attila
It seems to be that the support don't understand the problem...they said again, it would be normal, that at beginning there are only a few trees and the volcano should change stages.
I don't have only a few, i don't had not a single one since the event started...what's not to understand?

The most of my neighbours completed the quest already. It's really sad, that the support is so incompetent...
 
Device
  1. Windows PC
Friend Code
204m9hj1
Username
JP
It seems to be that the support don't understand the problem...they said again, it would be normal, that at beginning there are only a few trees and the volcano should change stages.
I don't have only a few, i don't had not a single one since the event started...what's not to understand?

The most of my neighbours completed the quest already. It's really sad, that the support is so incompetent...

I am right there with you I don not have a single tree and finally got a reply with the same answer as you
Wait till volcano get bigger :(
 
Device
  1. Android
Friend Code
04a8xgv4
Username
Attila
Trees just started showing up as the volcano grew, i guess they were right :banghead:
Same for me :) Finally!!
Maybe they were right, or just found that bug. However, good luck for you, hope you have enough time and luck to complete the quest ;)
 
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