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Android Not getting credit for videos watched

I was never able to get anything from watching video for about a month now..
I thought it was the level thing since it was about the time I hit 60. But seems like that is happening to many people.. interesting..
Tha sa

The same happened with me..
@mwraymer

I have the same problem, happens about 1/4 times i see a video
Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?
its happening to me, and I'm contacting GI Support
 
Device
  1. Android
Friend Code
0483l8rx
Username
Aronson
I have the same problem. It helped move the game to another phone. It works here. Later I will try to move back to the previous device.
 
@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team
 
Device
  1. Android
Friend Code
049f72mw
Username
Rinj
@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team
How long
 
@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

Thanks for sharing @david smith. This seems a bit better than the answer I received in August, although they still don't tell when or whether it will be fixed. I hope they did find the cause and are working on it!
I miss the time when I could get some items needed for my buildings by watching video!
 
Device
  1. Android
Friend Code
043ah8xs
Username
1Storm
@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team
Thanks for the update @david smith
 
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