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Windows PC - Weekly Trading Thread - November 16th 2015

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w33nton
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Hey all! Well, I decided to try to find neighbors, who can be visited and found very few in my list... Then I tried to visit people, who requests to join me. Unfortunately, no one of them are in this forum, but I have collected 10 new nebulous, who can be visited and which airport gives the items... mostly for Space launches. Meanwhile, my Blue launch is in trouble - nobody have joined and deadline is hour and half...
 
I agree, but I think there is a cultural difference going on. The game is Russian. As American, we are used to, and expect good customer service, but that it is not as important there. I have a Russian friend who explained it this way. In US workers say "Customers are always right", In Russia, workers say "Its not my problem".

Its just a different business model I guess.
LOL
 
I agree, but I think there is a cultural difference going on. The game is Russian. As American, we are used to, and expect good customer service, but that it is not as important there. I have a Russian friend who explained it this way. In US workers say "Customers are always right", In Russia, workers say "Its not my problem".

Its just a different business model I guess.
Well it looks like the US has the best answer "Customers are always right", and a good portion of the time the the " customer is right" hehe
 
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w33nton
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Veltro
Some additional info - when I tried to visit new neighbors today, most of them aren't play, so it was possible to add them and visit once, then it doesn't work. Will find new neighbors for visiting today... Old friends are still unaccesible :-(
 

Captain WH Rollins

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I agree, but I think there is a cultural difference going on. The game is Russian. As American, we are used to, and expect good customer service, but that it is not as important there. I have a Russian friend who explained it this way. In US workers say "Customers are always right", In Russia, workers say "Its not my problem".

Its just a different business model I guess.

Hello and thank you very much for your words.

If I step on someones's foot, and that foot belongs to an American, I will apologise. If I step on someone's foot, and that foot belongs to a Russian, I will apologise. I won't say 'it's just tough' because they placed their foot under mine. Maybe I'm of a different generation (although I still have all my hair, teeth, eyes work 20/20 etc). I know what's right and what's wrong. If I can't tell the difference then there's something wrong with me and with my up-bringing. If a Russian steps on my foot, I had better hear the words 'I apologise' or something close to that, otherwise I will have something to say about it.
 

m-bari

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Mike O
Hey all! Well, I decided to try to find neighbors, who can be visited and found very few in my list... Then I tried to visit people, who requests to join me. Unfortunately, no one of them are in this forum, but I have collected 10 new nebulous, who can be visited and which airport gives the items... mostly for Space launches. Meanwhile, my Blue launch is in trouble - nobody have joined and deadline is hour and half...
Lifted!:)
 

Ten33go

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Gooooood Morning Airport Cityyyyyyyyyyyyyyyyyyyyyyyy!!!!!!!!

Our event coordinator has asked that I fill in for him this morning for the announcement of today's event recipient. Our honored forum member this morning is none other than SARALARALOOLA!!!!!!!!!!


Saralaraloola has been on the forum now for a few months, and has proven to be a good neighbor. She always returns gifts, even though she is working full time, will be going to school and soon starting her own business. On top of that, she has 4 children of her own and a beau whom she will be marrying sometime soon. This is why her handle has 3 parts. Sara for the full time job, Lara for the business aspect of things, and she's known as Loola by the family! *G* She is also originally from @Robert and @ItsRalphy territory in Jolly old England, but now resides in the Great White North - Somewhere near our event coordinator actually.

So remember to send a gift to Saralaraloola today, or @uyetti will come over to your house and eat all of your food.... And please remember, "The white zone is for immediate loading and unloading of passengers only, there is no stopping in a red zone"
 

m-bari

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I agree, but I think there is a cultural difference going on. The game is Russian. As American, we are used to, and expect good customer service, but that it is not as important there. I have a Russian friend who explained it this way. In US workers say "Customers are always right", In Russia, workers say "Its not my problem".

Its just a different business model I guess.
I don't think it's important are you Russian or American! In my opinion they simply have nothing to answer us.They just don't know what's going on.
Looking for a black cat in a dark room!:LOL:
 

Captain WH Rollins

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Dear X and Y Flyers

The situation seems to have become much worse today. I now can't visit any of my neighbours. Yesterday 5 out of 60 were possible, now nothing. Fortunately, I was able to gift today without a problem but no visits.
 

Cluck

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I don't think it's important are you Russian or American! In my opinion they simply have nothing to answer us.They just don't know what's going on.
Looking for a black cat in a dark room!:LOL:


I hope I didn't offend you Mike. I am not saying American business model is better than Russian - In fact, in the US we go "too" far servicing the customer and much fraud occurs. Businesses have to raise cost to cover "The customer is always right" - Many people take advantage of this. For example, a woman with purple hair goes to a restaurant and she eats 3/4 of her plate of food, then screams "There is a hair in my food !! I don't care if no employee here has purple hair. I demand it to be free!" So the business loses profit.

But that is not the issue at hand. What @Captain WH Rollins is saying is that GI should simply release a statement saying

"We are having problems with the server and will notify you when it is fixed". Then they should send a notification when it is fixed.

This would be the polite thing to do for your customers. So they aren't wasting their time each day trying to see if GI has fixed it yet or not, assuming they even are- we just don't know!!!

I find this philosophy pretty consistent with dealing with GI. For example:

In my game if I load fuel too quickly I get an insulting message calling me a cheater. When I politely ask GI for help and tell them I am not a cheater the response goes something like this. ~~Not our problem, according to records you cheat. We will fix for you once and never again~~ Then when it did happened again, I wrote to them very politely and I got the same exact rude response. The POLITE response back should have been "We apologize, there is a known glitch in the game that we haven't solved yet. We have fixed your game, if it happens again, please don't hesitate to ask"
 
I hope I didn't offend you Mike. I am not saying American business model is better than Russian - In fact, in the US we go "too" far servicing the customer and much fraud occurs. Businesses have to raise cost to cover "The customer is always right" - Many people take advantage of this. For example, a woman with purple hair goes to a restaurant and she eats 3/4 of her plate of food, then screams "There is a hair in my food !! I don't care if no employee here has purple hair. I demand it to be free!" So the business loses profit.

But that is not the issue at hand. What @Captain WH Rollins is saying is that GI should simply release a statement saying

"We are having problems with the server and will notify you when it is fixed". Then they should send a notification when it is fixed.

This would be the polite thing to do for your customers. So they aren't wasting their time each day trying to see if GI has fixed it yet or not, assuming they even are- we just don't know!!!

I find this philosophy pretty consistent with dealing with GI. For example:

In my game if I load fuel too quickly I get an insulting message calling me a cheater. When I politely ask GI for help and tell them I am not a cheater the response goes something like this. ~~Not our problem, according to records you cheat. We will fix for you once and never again~~ Then when it did happened again, I wrote to them very politely and I got the same exact rude response. The POLITE response back should have been "We apologize, there is a known glitch in the game that we haven't solved yet. We have fixed your game, if it happens again, please don't hesitate to ask"
there are people who take advantage of it, so it can ruin it for the people who use it for the right reason
 

m-bari

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Mike O
I hope I didn't offend you Mike. I am not saying American business model is better than Russian - In fact, in the US we go "too" far servicing the customer and much fraud occurs. Businesses have to raise cost to cover "The customer is always right" - Many people take advantage of this. For example, a woman with purple hair goes to a restaurant and she eats 3/4 of her plate of food, then screams "There is a hair in my food !! I don't care if no employee here has purple hair. I demand it to be free!" So the business loses profit.

But that is not the issue at hand. What @Captain WH Rollins is saying is that GI should simply release as statement saying

"We are having problems with the server and will notify you when it is fixed". Then they should send a notification when it is fixed.

This would be the polite thing to do for your customers. So they aren't wasting their time each day trying to see if GI has fixed it yet or not, assuming they even are- we just don't know!!!

I find this philosophy pretty consistent with dealing with GI. For example:

In my game if I load fuel too quickly I get an insulting message calling me a cheater. When I politely ask GI for help and tell them I am not a cheater the response goes something like this. ~~Not our problem, according to records you cheat. We will fix for you once and never again~~ Then when it did happened again, I wrote to them very politely and I got the same exact rude response. The POLITE response back should have been
"We apologize, there is a known glitch in the game that we haven't solved yet. We have fixed your game, if it happens again, please don't hesitate to ask"
I don't offend! NP!
Russian say "Walk widely - trousers will tear". Look how many games they made and how few staff they have!
Moreover, this staff is very young. They in my opinion have a lack of education.They grew up in dashing nineties as we say, when the one thing was - a persistent persuit of profit!
 
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